IT Help Desk Support Engineer (Based in Zurich)

Connect44; Zürich; Vor Ort; CHF 70.000 - 100.000; Vollzeit

Zusammenfassung

Connect44 is seeking a proactive IT Help Desk Support Engineer to join our Zürich office. You will provide full workplace technology support, handle hardware/software maintenance, manage IT infrastructure, and maintain AV systems across meeting rooms.

You will also support VIP video meetings and assist in IT project deployments. The role requires 1–3+ years in IT desktop support, strong LAN knowledge, and fluency in English with Chinese preferred.

Qualifikationen

• Bachelor's degree or above in CS/IT or related field.
• 1–3+ years in IT desktop support, network maintenance and infra operations.
• Troubleshooting hardware, OS, and office software.
• Understanding LAN concepts: VLAN, STP.
• Experience with network hardware, switches/routers/firewalls; Huawei or Cisco preferred.
• AV/meeting room infra experience; scripting or basic programming a plus.
• Languages: English fluent; Chinese preferred; German a plus.
• Certifications like CCNA/CCNP/MCSE are a plus.

Aufgaben

• Provide workplace technology support to employees including OS/configuration and software support.
• Manage office peripherals: printers, projectors, IT accessories; daily maintenance.
• Deliver onboarding and basic technical training for local users.
• Inspect and maintain meeting room AV equipment and security systems.
• Monitor server room and network equipment and troubleshoot connectivity issues.
• Support VIP meetings and deploy IT projects for office upgrades or expansions.
• Document network diagrams, assets, and configuration details.

Kenntnisse

OS installation

Windows/macOS support

Network troubleshooting

AV/meeting room infra

LAN architecture knowledge

Python/Java basics

Ausbildung

Bachelor's degree in Computer Science or Information Technology

Tools

Huawei equipment

Cisco equipment

AV equipment

Jobbeschreibung

We are seeking a proactive and experienced IT Help Desk Support Engineer to join our Swiss IT team. This role will be primarily responsible for providing full workplace technology support, handling daily hardware/software maintenance, managing office IT infrastructure and network equipment, as well as maintaining server rooms and meeting room AV systems at our Zurich office.

Key Responsibilities

• Workplace & User Support
• Provide comprehensive workplace technology support to employees, including OS installation/configuration (Windows/macOS), office software support, and desktop/laptop troubleshooting.
• Manage office peripherals, such as printers, projectors, and related IT accessories, including installation, daily maintenance, and troubleshooting.
• Deliver basic IT onboarding and technical training for local users.
• Infrastructure, Inspection & Daily Operations
• Meeting Room Inspection & AV Support: Regularly inspect and maintain all IT and audio/visual (AV) equipment across meeting rooms (display screens, microphones, projection systems, video conferencing terminals) to ensure seamless day-to-day operation.
• Server Room & Network Maintenance: Conduct regular inspections of the server room and monitor IT network equipment (servers, routers, switches, firewalls, and wireless APs).
• Network Troubleshooting: Monitor network performance and quality; perform troubleshooting and resolution for connectivity, performance, and configuration issues (such as VLAN and STP).
• Office Security Systems: Operate and maintain office door access control systems and CCTV surveillance systems.
• VIP Meeting Assurance & Project Support
• Meeting Assurance: Provide dedicated technical support and assurance for critical and VIP video meetings (both on-site and remote).
• IT Project Deployment: Assist in analyzing, planning, and deploying IT projects, including local IT infrastructure upgrades, network layout for office expansions/renovations, and system go-live testing.
• Documentation & Asset Management: Maintain and update network diagrams, IT asset inventories, and system configuration documentation.

Qualifications & Requirements

• Education & Experience
• Bachelor’s degree or above in Computer Science, Information Technology, or a related field.
• 1–3+ years of hands‑on experience in IT desktop support, office network maintenance, and infrastructure operations.
• Skillful in troubleshooting laptop/desktop hardware, operating systems, and office software.
• Strong understanding of building‑level LAN architecture and common network protocols/configurations (e.g., VLAN, STP).
• Hands‑on experience configuring and maintaining network hardware (switches, routers, firewalls); familiarity with Huawei or Cisco equipment is preferred.
• Solid understanding of AV/meeting room infrastructure and peripheral maintenance.
• Scripting or basic programming experience (e.g., Python or Java) is a plus.
• Languages & Soft Skills
• Languages: Fluent in English; fluency in Chinese is preferred; conversational German is optional/a plus.
• Strong problem‑solving abilities, self‑motivated, proactive, and able to work effectively under pressure both independently and within a team.
• Certifications (Optional): Certifications such as CCNA, CCNP, MCSE, or PMP are a plus.