IT Help Desk Support Engineer (Chinese-speaking)

Connect44 Sarl; Zürich; On-site; CHF 65,000 - 90,000; Full time

Job summary

Connect44 Sarl in Zürich is seeking a determined IT Help Desk Support Engineer to join a hands-on, team-oriented IT team. You will provide workplace technology support, install and configure Windows/macOS PCs, assist with office software, and troubleshoot desktops and laptops, ensuring smooth daily operations.

You will also manage AV and meeting room equipment, monitor servers and network devices, and support VIP video meetings.

Qualifications

• Bachelor's degree or above in Computer Science, IT, or related field.
• 1-3+ years hands-on IT desktop support and infrastructure operations.
• Strong in diagnosing hardware issues and OS/software support.
• Solid understanding of LAN architecture and network protocols.

Responsibilities

• Provide workplace technology support, OS install/config, and desktop troubleshooting.
• Maintain meeting room AV and office network hardware; assist in server room/infrastructure tasks.
• Support VIP and regular meetings; assist IT project deployments and go-live testing.
• Document network diagrams, asset inventories, and configuration records.

Skills

Laptop/Desktop Troubleshooting

LAN Architecture

Network Protocols (VLAN/STP)

AV / Meeting Room Infra

Scripting (Python/Java)

Education

Bachelor's degree in Computer Science / IT

Tools

Huawei Equipment

Cisco Equipment

Job description

We are looking for a determined and team-oriented person to join our team as a IT Help Desk Support Engineer

Key Responsibilities

Workplace & User Support

• Provide comprehensive workplace technology support to employees, including OS installation/configuration (Windows/macOS), office software support, and desktop/laptop troubleshooting.
• Manage office peripherals, such as printers, projectors, and related IT accessories, including installation, daily maintenance, and troubleshooting.
• Deliver basic IT onboarding and technical training for local users.

Infrastructure, Inspection & Daily Operations

• Meeting Room Inspection & AV Support: Regularly inspect and maintain all IT and audio/visual (AV) equipment across meeting rooms (display screens, microphones, projection systems, video conferencing terminals) to ensure seamless day-to-day operation.
• Server Room & Network Maintenance: Conduct regular inspections of the server room and monitor IT network equipment (servers, routers, switches, firewalls, and wireless APs).
• Network Troubleshooting: Monitor network performance and quality; perform troubleshooting and resolution for connectivity, performance, and configuration issues (such as VLAN and STP).
• Office Security Systems: Operate and maintain office door access control systems and CCTV surveillance systems.

VIP Meeting Assurance & Project Support

• Meeting Assurance: Provide dedicated technical support and assurance for critical and VIP video meetings (both on-site and remote).
• IT Project Deployment: Assist in analyzing, planning, and deploying IT projects, including local IT infrastructure upgrades, network layout for office expansions/renovations, and system go-live testing.
• Documentation & Asset Management: Maintain and update network diagrams, IT asset inventories, and system configuration documentation.

Qualifications & Requirements

Education & Experience

• Bachelor's degree or above in Computer Science, Information Technology, or a related field.
• 1-3+ years of hands-on experience in IT desktop support, office network maintenance, and infrastructure operations.
• Skillful in troubleshooting laptop/desktop hardware, operating systems, and office software.
• Strong understanding of building-level LAN architecture and common network protocols/configurations (e.g., VLAN, STP).
• Hands-on experience configuring and maintaining network hardware (switches, routers, firewalls); familiarity with Huawei or Cisco equipment is preferred.
• Solid understanding of AV/meeting room infrastructure and peripheral maintenance.
• Scripting or basic programming experience (e.g., Python or Java) is a plus.

Languages & Soft Skills

• Languages: Fluent in English; fluency in Chinese is preferred; conversational German is optional/a plus.
• Strong problem-solving abilities, self-motivated, proactive, and able to work effectively under pressure both independently and within a team.
• Certifications (Optional): Certifications such as CCNA, CCNP, MCSE, or PMP are a plus.