IT End User Support_Opfikon

Bcic Swiss Gmbh; Zürich; Hybrid; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH | Best Connect International Company is seeking an IT End User Support professional to work on-site in Switzerland, handling VIP and executive user needs. The role involves resolving hardware and software issues across desktops, laptops, and mobile devices and ensuring Rooms and conferencing tech run smoothly.

Ideal candidates will have 5+ years in IT support, strong Windows/Mac and MS Office skills, and fluency in English and German, with ITIL/CompTIA considerations a plus.

Qualifikationen

• 5+ years IT support experience including VIP users.
• Proficiency in Windows and Mac OS; strong MS Office and video tools.
• Familiar with network troubleshooting and mobile device management.
• Fluent in English and German, with strong communication skills.

Aufgaben

• Provide prompt IT end-user support to VIP and executive users.
• Troubleshoot desktops, laptops, mobile devices; resolve network and printer issues.
• Log, escalate, and resolve service requests via ITSM system.
• Manage IT assets, configure hardware/software, and ensure security policies.
• Train users, assist onboarding, monitor systems, and document activities.

Kenntnisse

Windows

MacOS

MS Office

Video Conferencing

Network Troubleshooting

Mobile Device Mgmt

VIP Support

Communication Skills

English & German

Jobbeschreibung

Type Scheduled visit (weekly 3 days visit)

Skills Proficiency in Windows and Mac operating systems., Strong knowledge of Microsoft Office Suite, business applications, and video conferencing tools., Familiarity with network troubleshooting and mobile device management.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a ( Scheduled Visit |On-site) "IT End User Support" in Switzerland .

Responsibilities

• Technical Support: Provide prompt IT support to VIP and executive users, troubleshoot hardware and software issues on desktops, laptops, and mobile devices, resolve network connectivity and printer problems, and conduct daily morning checks to ensure all meeting rooms are fully functional.
• Incident Management: Log, prioritize, and resolve service requests through the IT service management system, and escalate complex issues to the appropriate team or vendor when necessary.
• IT Asset Management: Procure and dispose of IT devices following audit policies, configure new hardware and software, manage video conferencing equipment, and ensure security compliance (such as patching).
• Proactive Support & Communication: Provide one-on-one user training and assist with new employee onboarding, proactively monitor VIP user systems, and maintain regular communication regarding resolution progress.
• Documentation & Compliance: Maintain accurate documentation of all support activities, generate performance reports, and strictly adhere to company IT policies, security standards, ITSM standards, and the Corporate QHSE Manual.

Requirements

• A minimum of 5 years of experience in IT support, with at least 2 years supporting executive or VIP users.
• Proficiency in Windows and Mac operating systems; strong knowledge of Microsoft Office Suite, business applications, and video conferencing tools; and familiarity with network troubleshooting and mobile device management.
• ITIL, CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certifications are considered a plus.
• Excellent communication, interpersonal, and analytical skills; the ability to work in a dynamic and multi-cultural environment; and fluent command of both oral and written English and German