IT Support Specialist _ Schaffhausen

BCIC Swiss; Schaffhausen; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is seeking an IT Support Specialist to join their on-site team in Switzerland. You will handle first- and second-level user issues, work with vendors for complex AV problems, and keep users informed about status and resolutions.

The role requires Windows and Mac OS familiarity, basic networking knowledge, and the ability to manage printers and hardware. A valid Swiss work permit is required for employment.

Qualifikationen

• Candidate should be able to diagnose and resolve common IT issues across Windows and Mac platforms.
• Experience with ticketing systems and end-user support processes.
• Ability to communicate clearly with users and escalate when needed.

Aufgaben

• Provide first- or second-level IT support and issue resolution for customers.
• Collaborate with third-party vendors for complex AV issues.
• Communicate issue status and resolutions in a timely manner.

Kenntnisse

Troubleshooting

Problem solving

Help desk

Windows support

macOS support

Networking basics

Jobbeschreibung

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch|on-site) "IT Support Specialist" in Switzerland.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Switzerland
• Several years of experience in the IT field