Global Strategic Accounts Director

World Courier; Bern; On-site; CHF 180,000 - 240,000; Full time

Job summary

World Courier is seeking a Global Sales Account Director to manage and grow strategic global customer relationships. You will lead development, maintenance, and expansion of designated accounts with focus on revenue, profitability, service excellence, and customer satisfaction.

The role requires strategic account management, program management, and executive relationship leadership to drive customer success across multinational accounts.

Qualifications

• 8+ years of strategic account management or global accounts experience.
• Proven ability to lead in a matrixed multinational organization.
• Strong business acumen across commercial, operations and customer service domains.

Responsibilities

• Lead ongoing strategic relationships between World Courier and global accounts.
• Develop and refine strategic account plans aligned to global goals.
• Drive global revenue growth, profitability, and service satisfaction.
• Build executive relationships with senior stakeholders.
• Identify opportunities within accounts through value-based selling.
• Communicate compelling value propositions to enable partnerships.
• Coordinate extended global teams through influence, not direct reporting.
• Prioritize tasks, track progress, and ensure plan execution.
• Own customer issues and ensure timely resolution and follow-through.
• Navigate matrix organization to align commercial, operations, and support teams.
• Gather market intelligence to shape strategy and anticipate changes.
• Monitor account changes and competitor activity.
• Collaborate on account-based marketing initiatives when needed.
• Oversee RFPs and support MSAs and contracts.
• Deliver high-impact sales presentations and executive reviews.
• Maintain CRM activity and provide updates to management.

Skills

Strategic account planning

Executive relationship management

Revenue growth

Cross-functional leadership

Value-based selling

Problem solving

Strong communication

CRM proficiency

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM tools

Job description

World Courier is seeking a Global Sales Account Director to manage and grow strategic global customer relationships. You will lead development, maintenance, and expansion of designated accounts with focus on revenue, profitability, service excellence, and customer satisfaction.

The role requires strategic account management, program management, and executive relationship leadership to drive customer success across multinational accounts.