Global Sales Account Director

World Courier; Bern; On-site; CHF 180,000 - 240,000; Full time

Job summary

World Courier is seeking a Global Sales Account Director to manage and grow strategic global customer relationships. You will lead development, maintenance, and expansion of designated accounts with focus on revenue, profitability, service excellence, and customer satisfaction.

The role requires strategic account management, program management, and executive relationship leadership to drive customer success across multinational accounts.

Qualifications

• 8+ years of strategic account management or global accounts experience.
• Proven ability to lead in a matrixed multinational organization.
• Strong business acumen across commercial, operations and customer service domains.

Responsibilities

• Lead ongoing strategic relationships between World Courier and global accounts.
• Develop and refine strategic account plans aligned to global goals.
• Drive global revenue growth, profitability, and service satisfaction.
• Build executive relationships with senior stakeholders.
• Identify opportunities within accounts through value-based selling.
• Communicate compelling value propositions to enable partnerships.
• Coordinate extended global teams through influence, not direct reporting.
• Prioritize tasks, track progress, and ensure plan execution.
• Own customer issues and ensure timely resolution and follow-through.
• Navigate matrix organization to align commercial, operations, and support teams.
• Gather market intelligence to shape strategy and anticipate changes.
• Monitor account changes and competitor activity.
• Collaborate on account-based marketing initiatives when needed.
• Oversee RFPs and support MSAs and contracts.
• Deliver high-impact sales presentations and executive reviews.
• Maintain CRM activity and provide updates to management.

Skills

Strategic account planning

Executive relationship management

Revenue growth

Cross-functional leadership

Value-based selling

Problem solving

Strong communication

CRM proficiency

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM tools

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Position Summary

Under the general direction of the Director, Global SAM/KAM Programs, the Global Sales Account Director is responsible for managing and growing strategic business relationships between World Courier and designated global customer accounts. This role leads the global development, maintenance, and expansion of assigned accounts, with a focus on revenue contribution, profitable growth, service excellence, and overall customer satisfaction.

This is a highly visible role for a strategic, resilient, and execution-oriented leader who can manage complex global accounts, navigate a matrixed organization, and take full ownership of customer outcomes. The ideal candidate combines strategic account management, strong program/project management, executive relationship leadership, and operational problem-solving to drive customer success across multinational, high-value accounts.

Key Responsibilities

• Lead the ongoing strategic business relationship between World Courier and assigned global strategic or key accounts
• Develop, execute, and continuously refine strategic account plans aligned to international, national, and regional business goals
• Drive global revenue growth, profitability, retention, and service satisfaction across assigned accounts
• Build and maintain strong relationships at the highest customer levels, including executive stakeholders
• Identify, develop, and expand new business opportunities within assigned accounts through targeted, value-based selling
• Create and communicate compelling value propositions that build customer trust and support long-term partnership growth
• Lead and coordinate an extended global team of account managers and cross-functional partners, often through influence rather than direct reporting lines
• Determine priorities, assign tasks, track progress, and ensure execution against strategic account plans
• Act as the point of ownership for customer issues, complaints, escalations, and internal roadblocks, ensuring timely resolution and strong follow-through
• Navigate a complex matrix organization to align commercial, operational, and support teams around customer commitments
• Gather and analyze market, customer, and competitive intelligence to anticipate change and shape account strategy
• Monitor customer ownership changes, affiliations, market share opportunities, evolving customer requirements, and competitor activity
• Collaborate with Regional Marketing Specialists on account-based marketing initiatives where needed
• Oversee the RFP process and support MSA-related contract negotiations for assigned accounts
• Deliver high-impact sales presentations, executive business reviews, proposals, and strategic updates to customers and internal leadership
• Maintain accurate account activity and opportunity tracking in the CRM platform
• Provide regular account progress updates to management on a monthly basis, with broader extended team communication occurring quarterly
• Mentor others and contribute to best practices, tools, and frameworks that strengthen global account management capabilities across the organization

What You Bring

• 8+ years of relevant experience in strategic account management, global accounts, client relationship management, sales, logistics, supply chain, pharmaceutical distribution, or related fields
• Bachelor’s degree in Business Administration, Marketing, Sales, Project Management, Supply Chain, Computer Science, or a related field, or an equivalent combination of education and experience
• Strong experience building and executing strategic account plans
• Excellent organizational, project management, and program management capabilities
• Proven ability to lead through influence and deliver results across a matrixed, multinational organization
• Demonstrated success in value-based selling, revenue growth, and customer retention
• Strong executive presence and the ability to build trust with senior customer stakeholders
• Ability to manage difficult issues, complaints, and service challenges with ownership, accountability, and resilience
• Strong business acumen with the ability to understand the total business, including commercial, operational, and customer service implications
• Excellent written and verbal communication skills, including presentations, proposals, and executive updates
• Ability to interpret customer needs, healthcare and industry trends, and competitive dynamics, then translate them into actionable strategies
• Proficiency with CRM tools and general business systems

Qualifications

Preferred Experience

• Experience in a multinational organization
• Background in logistics, complex shipments, supply chain, or other highly operational service environments
• Working knowledge of pharmaceutical distribution, healthcare trends, and strategic selling in complex customer environments
• Master’s degree in Business Administration or a related field
• Relevant certifications in account management, customer success, project management, or sales leadership
• Languages: English and/or French

Key Strengths for Success in This Role

• Strategic account planning and execution
• Executive relationship management
• Revenue growth and profitability management
• Customer retention and service satisfaction
• Complaint resolution and escalation ownership
• Cross-functional leadership and influence
• Strong resilience and problem-solving
• Project and program management
• Value proposition development
• Consultative and value-based selling
• Presentation and communication skills
• Ability to lead extended teams without direct authority

Travel & Work Expectations

• Ability to travel approximately 25%, including customer meetings, conferences, national meetings, and international travel as needed
• Willingness to work extended hours when required to meet business and customer objectives
• Please note this role is opened across France, Switzerland, Germany, Netherlands

Why Join This Opportunity

This role offers the chance to lead strategically important global accounts in a highly complex, customer-centric healthcare and logistics environment. You will play a pivotal role in growing multinational partnerships, solving critical customer and operational challenges, and delivering measurable impact across revenue, profitability, and service excellence.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier Inc

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned