Strategic Accounts Customer Success Manager

S&P Global; Zürich; Hybrid; CHF 66,000 - 99,000; Full time

Benefits offered by this job

Health & Wellness: Health care

Flexible downtime

Continuous learning

Invest in your future

Family friendly perks

Beyond the basics

Job summary

S&P Global Market Intelligence seeks a Customer Success/Account Management professional to strengthen client relationships, drive adoption, retention and revenue growth across strategic accounts. You will lead proactive engagement, educate clients on product capabilities, and collaborate with Marketing, Product and account teams to deliver value.

Based in London with a hybrid work model, the role emphasizes data-driven client journeys, ongoing training, and renewal opportunities through a deep

Qualifications

• Strong MS Office skills are required.
• Experience in financial services or sales/account management is preferred.
• Knowledge of CRM systems such as Salesforce.com or SalesLoft is advantageous.
• Final-stage interviews are in-person at the nearest S&P Global office.

Responsibilities

• Develop proactive contact initiatives with Marketing, Product, and account teams.
• Drive improvements to boost product adoption and usage.
• Evolve account profiles in Salesforce with affiliations, geography, and business interests.
• Educate clients about capabilities to increase usage and upsell opportunities.
• Provide platform training (on-site or virtual) for user roles and relay feedback to product teams.
• Monitor usage with analytics to support renewals and account growth.
• Expand product knowledge to better address client needs with internal experts.
• Understand client business trends and align solutions accordingly.
• Route enhancement requests to product stakeholders.
• Utilize CRM tools to optimize client engagement.

Skills

MS Office

Sales/Account management

CRM systems knowledge

Tools

Salesforce

SalesLoft

Job description

S&P Global Market Intelligence seeks a Customer Success/Account Management professional to strengthen client relationships, drive adoption, retention and revenue growth across strategic accounts. You will lead proactive engagement, educate clients on product capabilities, and collaborate with Marketing, Product and account teams to deliver value.

Based in London with a hybrid work model, the role emphasizes data-driven client journeys, ongoing training, and renewal opportunities through a deep