Global Customer Service & Order Specialist

EMEA Recruitment; Zug; On-site; CHF 70,000 - 90,000; Full time

Job summary

EMEA Recruitment is seeking a Customer Service Specialist for an international FMCG company in Zug, Switzerland, on a temporary contract. You will be the central contact for customers and distributors, managing the order process from enquiry to delivery.

The role requires several years in international customer service or order management, experience with ERP/CRM systems (SAP S/4HANA a plus), and excellent communication. Fluent English is essential; additional languages are advantageous.

Qualifications

• Several years of experience in international Customer Service, Sales Operations, Order Management or Export Administration.
• Experience with ERP and CRM systems; SAP S/4HANA experience would be beneficial.
• Fluent in English; additional languages would be an advantage.

Responsibilities

• Manage customer enquiries and orders across allocated international markets, ensuring accurate processing from receipt to delivery.
• Act as a key contact for customers and distributors, providing proactive order updates and handling issues.
• Support Sales teams with quotations, pricing calculations and customer documentation.
• Coordinate international shipments, oversee export documentation and delivery tracking.
• Maintain accurate customer and order information in ERP/CRM systems and support reporting.
• Collaborate cross-functionally with Sales, Supply Chain, Logistics and Finance to optimise the order-to-cash cycle.

Skills

International customer service

Sales operations

Order management

Tools

ERP systems

CRM systems

SAP S/4HANA

Job description

EMEA Recruitment is seeking a Customer Service Specialist for an international FMCG company in Zug, Switzerland, on a temporary contract. You will be the central contact for customers and distributors, managing the order process from enquiry to delivery.

The role requires several years in international customer service or order management, experience with ERP/CRM systems (SAP S/4HANA a plus), and excellent communication. Fluent English is essential; additional languages are advantageous.