Cutomer Service Representative

Gi Group (United Kingdom); Freiburg; On-site; CHF 60,000 - 90,000; Full time

Job summary

GI Life Sciences in Fribourg, Switzerland, is seeking a Customer Service Representative for a 12-month temporary assignment. You will manage international customer orders from receipt to delivery, acting as the main liaison between customers and internal teams to ensure a seamless experience.

The role combines order management, customer relations, and process improvement in a regulated medical devices environment.

Qualifications

• Degree or training in Business Administration, Logistics, or equivalent.
• Minimum 3 years in Customer Service, Order Management, or Supply Chain.
• Experience in an international environment, ideally in a regulated industry.
• Strong understanding of order management and supply chain processes.
• Experience with process improvement and/or digitalization projects.
• Excellent command of English.
• Proficiency with ERP systems and Microsoft Office.

Responsibilities

• Manage and monitor international customer orders through the full order lifecycle.
• Serve as primary contact for customers on orders, deliveries, and lead times.
• Coordinate with Supply Chain, Finance, Quality, and Logistics teams.
• Anticipate and resolve operational issues to ensure satisfaction.
• Contribute to continuous improvement and digitalization projects.
• Support workflow optimization and internal procedure enhancements.
• Aid organizational change initiatives in a dynamic environment.
• Track performance and customer service quality indicators.

Skills

Customer service

Order management

Supply chain

Process improvement

English

ERP systems

MS Office

Education

Degree or training in Business Administration or Logistics

Tools

ERP systems

Microsoft Office

Job description

For our client based in the Canton of Fribourg and operating in the Medical Devices industry, GI Life Sciences is looking for a:

Customer Service Representative

Temporary assignment (12 months)

Start date: Early January or sooner

Join an international environment where your customer-oriented mindset truly makes a difference. Do you enjoy being at the heart of operations, coordinating with multiple stakeholders, and ensuring an outstanding customer experience? Are you looking for a diverse role that combines customer relations, order management, and continuous improvement in a demanding environment? Then this opportunity could be the right fit for you.

Your Mission :

As a Customer Service Representative, you will be responsible for the complete management of customer orders, ensuring a smooth process from order receipt through to delivery.

Acting as a key interface between customers and internal departments, you will help maintain a high level of customer satisfaction while actively contributing to process improvement and digitalization initiatives.

Your Responsibilities :

• Manage and monitor international customer orders throughout the entire order lifecycle.
• Serve as the primary point of contact for customers regarding orders, deliveries, and lead times.
• Coordinate activities with Supply Chain, Finance, Quality, and Logistics teams.
• Anticipate and resolve operational issues to ensure customer satisfaction.
• Participate in continuous improvement and process digitalization projects.
• Contribute to workflow optimization and the enhancement of internal procedures.
• Support organizational change initiatives in a dynamic and evolving environment.
• Ensure accurate tracking of performance and customer service quality indicators.

Your Profile :

• Degree or training in Business Administration, Logistics, or an equivalent field.
• Minimum 3 years of experience in Customer Service, Order Management, or Supply Chain.
• Experience in an international environment, ideally within a regulated industry.
• Good understanding of Supply Chain and order management processes.
• Experience contributing to continuous improvement and/or process digitalization projects.
• Excellent command of English.
• Proficiency with ERP systems and the Microsoft Office Suite.

Why Join This Opportunity?

• A rewarding assignment within a stimulating international environment.
• A central role with extensive interaction across internal and external stakeholders.
• The opportunity to contribute to transformation and process improvement projects.
• A versatile position combining customer relations, coordination, and continuous improvement.
• A workplace culture that encourages autonomy, collaboration, and initiative.