Interim Customer Service & Continuity Specialist

Traka Group; Grenchen; Remote; CHF 70,000 - 95,000; Full time

Job summary

The position offers exposure to ERP transformation, testing and process validation, with a focus on maintaining service levels and supporting the broader team.

Qualifications

• Relevant business education or equivalent qualification.
• Minimum 2-3 years of experience in Customer Service, Order Management, Sales Support, or a related role.
• Experience working in a manufacturing or supply chain environment is preferred.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• ERP and CRM experience with Oracle and Salesforce preferred.

Responsibilities

• Serve as point of contact for customers regarding orders, deliveries, shipments, and general inquiries.
• Ensure timely and professional communication with customers and internal stakeholders.
• Follow up on customer requests and provide regular updates on order status and delivery commitments.
• Escalate customer concerns to ensure timely resolution.
• Support sample requests and coordinate shipments with internal teams.
• Manage order entry, maintenance, confirmations, and customer requests in ERP systems.
• Monitor open orders and proactively follow up on supply, shipment, or delivery issues.
• Coordinate with Planning, Operations, Logistics, and Finance to ensure smooth order fulfilment.

Job description

The position offers exposure to ERP transformation, testing and process validation, with a focus on maintaining service levels and supporting the broader team.