Global Customer Order & CX Coordinator (12-Month Temp)

Gi Group (United Kingdom)

Freiburg

On-site

CHF 60,000 - 90,000

Full time

2 days ago

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Job summary

GI Life Sciences in Fribourg, Switzerland, is seeking a Customer Service Representative for a 12-month temporary assignment. You will manage international customer orders from receipt to delivery, acting as the main liaison between customers and internal teams to ensure a seamless experience.

The role combines order management, customer relations, and process improvement in a regulated medical devices environment.

Qualifications

Degree or training in Business Administration, Logistics, or equivalent.
Minimum 3 years in Customer Service, Order Management, or Supply Chain.
Experience in an international environment, ideally in a regulated industry.
Strong understanding of order management and supply chain processes.
Experience with process improvement and/or digitalization projects.
Excellent command of English.
Proficiency with ERP systems and Microsoft Office.

Responsibilities

Manage and monitor international customer orders through the full order lifecycle.
Serve as primary contact for customers on orders, deliveries, and lead times.
Coordinate with Supply Chain, Finance, Quality, and Logistics teams.
Anticipate and resolve operational issues to ensure satisfaction.
Contribute to continuous improvement and digitalization projects.
Support workflow optimization and internal procedure enhancements.
Aid organizational change initiatives in a dynamic environment.
Track performance and customer service quality indicators.