Customer Service Specialist

EMEA Recruitment; Zug; On-site; CHF 65,000 - 90,000; Full time

Job summary

EMEA Recruitment currently seeks a Customer Service Specialist to join our client in Zug, Switzerland on a temporary contract. You will act as the main contact for international customers and distributors, managing the end-to-end order process from enquiry to delivery.

Collaboration with Sales, Supply Chain, Logistics and Finance will support a smooth order-to-cash cycle and international sales growth. The role requires several years in international customer service or export administration,

Qualifications

• Several years of experience in international Customer Service, Sales Operations, Order Management or Export Administration.
• Background in FMCG or international product-based environment is advantageous.
• Understanding of end-to-end order-to-cash processes and cross-functional relationships.

Responsibilities

• Manage customer enquiries and orders across allocated international markets, ensuring accurate and timely processing from receipt through to delivery.
• Act as a key contact for customers and distributors, providing proactive updates on order progress, delivery schedules, complaints and operational issues.
• Support Sales teams with quotations, pricing calculations and customer documentation, ensuring agreed commercial terms are reflected.
• Coordinate international shipments with suppliers, warehouses and freight forwarders, overseeing export documentation, customs requirements and delivery tracking.
• Maintain accurate customer and order information within ERP and CRM systems, supporting reliable reporting and effective order management.
• Work cross-functionally with Sales, Supply Chain, Logistics and Finance to resolve issues and improve processes.

Skills

Customer service

Order management

Sales ops

Export administration

ERP

CRM

Communication

Problem solving

Organizational skills

English fluency

Tools

SAP

CRM software

Job description

We have an exciting opportunity for a Customer Service Specialist to join a growing international FMCG organization in Zug, Switzerland, on a temporary contract.

Start date: 1st February 2027

This is a varied, customer-facing role where you will act as a central point of contact for international customers and distributors, managing the order process from initial enquiry through to delivery.

Working closely with Sales, Supply Chain, Logistics and Finance, you will help ensure a smooth customer experience while supporting the continued development of international sales and export operations.

Key responsibilities as Customer Service Specialist include:

• Manage customer enquiries and orders across allocated international markets, ensuring accurate and timely processing from receipt through to delivery
• Act as a key contact for customers and distributors, providing proactive updates on order progress, delivery schedules, complaints and any operational issues
• Support Sales teams with quotations, pricing calculations and customer documentation, ensuring agreed commercial terms are accurately reflected
• Coordinate international shipments with suppliers, warehouses and freight forwarders, overseeing export documentation, customs requirements and delivery tracking
• Maintain accurate customer and order information within ERP and CRM systems, supporting reliable reporting and effective order management
• Work cross-functionally with Sales, Supply Chain, Logistics and Finance to resolve issues, improve processes and support an efficient order-to-cash cycle

The ideal candidate profile:

• Several years of experience in international Customer Service, Sales Operations, Order Management or Export Administration
• Background within FMCG or another international product-based environment would be advantageous
• Understanding of the end-to-end order-to-cash process and the relationship between customers, Sales, Logistics and Finance
• Practical experience with international shipping, export documentation, Incoterms and customs processes
• Confident user of ERP and CRM systems; SAP experience would be beneficial
• Strong organizational skills, with the ability to manage multiple orders, customers and competing deadlines accurately
• Customer-focused and proactive, with excellent communication and problem-solving abilities
• Fluent in English; additional languages would be an advantage

EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We welcome all applications regardless of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.