Global Customer Service & Export Operations Specialist

EMEA Recruitment; Zug; On-site; CHF 65,000 - 90,000; Full time

Job summary

EMEA Recruitment currently seeks a Customer Service Specialist to join our client in Zug, Switzerland on a temporary contract. You will act as the main contact for international customers and distributors, managing the end-to-end order process from enquiry to delivery.

Collaboration with Sales, Supply Chain, Logistics and Finance will support a smooth order-to-cash cycle and international sales growth. The role requires several years in international customer service or export administration,

Qualifications

• Several years of experience in international Customer Service, Sales Operations, Order Management or Export Administration.
• Background in FMCG or international product-based environment is advantageous.
• Understanding of end-to-end order-to-cash processes and cross-functional relationships.

Responsibilities

• Manage customer enquiries and orders across allocated international markets, ensuring accurate and timely processing from receipt through to delivery.
• Act as a key contact for customers and distributors, providing proactive updates on order progress, delivery schedules, complaints and operational issues.
• Support Sales teams with quotations, pricing calculations and customer documentation, ensuring agreed commercial terms are reflected.
• Coordinate international shipments with suppliers, warehouses and freight forwarders, overseeing export documentation, customs requirements and delivery tracking.
• Maintain accurate customer and order information within ERP and CRM systems, supporting reliable reporting and effective order management.
• Work cross-functionally with Sales, Supply Chain, Logistics and Finance to resolve issues and improve processes.

Skills

Customer service

Order management

Sales ops

Export administration

ERP

CRM

Communication

Problem solving

Organizational skills

English fluency

Tools

SAP

CRM software

Job description

EMEA Recruitment currently seeks a Customer Service Specialist to join our client in Zug, Switzerland on a temporary contract. You will act as the main contact for international customers and distributors, managing the end-to-end order process from enquiry to delivery.

Collaboration with Sales, Supply Chain, Logistics and Finance will support a smooth order-to-cash cycle and international sales growth. The role requires several years in international customer service or export administration,