Order Management & Customer Experience Specialist

Startupvalleys; Schweiz; Remote; CHF 70,000 - 100,000; Full time

Job summary

Startupvalleys in Plan les Ouates, Switzerland, seeks a Customer Service Representative to advocate for customers and support day-to-day order management. You will ship orders accurately and on time, coordinate deliveries, and handle inquiries with a focus on maximizing service levels.

The role requires proficiency in German, English and French, with 3–5 years of Customer Service experience in Medical Device or Pharmaceutical environments.

Qualifications

• Proficiency in German, English, French mandatory.
• Minimum 3–5 years Customer Service experience in Medical Device or Pharmaceutical industry preferred.
• Significant PC knowledge.
• Skilled competence with Microsoft Office, Microsoft Dynamics a plus.

Responsibilities

• Represent the company to external and internal customers and provide stellar customer service.
• Process sales orders in the ERP and confirm product availability to customers.
• Coordinate deliveries, follow up on inquiries, and liaise with management regarding credits.
• Approve returns and coordinate pricing, deductions, and adjustments where needed.
• Reconcile forecasts with orders, replenish inventory, and manage stock allocation to maximize service levels.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Team player

Tools

Microsoft Office

Microsoft Dynamics

Job description

Startupvalleys in Plan les Ouates, Switzerland, seeks a Customer Service Representative to advocate for customers and support day-to-day order management. You will ship orders accurately and on time, coordinate deliveries, and handle inquiries with a focus on maximizing service levels.

The role requires proficiency in German, English and French, with 3–5 years of Customer Service experience in Medical Device or Pharmaceutical environments.