Global CRM Enablement Lead: Salesforce Adoption & Training

Sonova Group; Stäfa; Hybrid; CHF 110,000 - 165,000; Full time

Job summary

Sonova Group seeks a CRM Commercial Enablement Manager to advance CRM maturity and Salesforce adoption across its global Sales and Marketing teams. You will develop engaging training, enable markets worldwide, and establish consistent CRM processes and governance.

You will partner with teams to translate business needs into scalable CRM solutions, improve data quality, and empower data-driven decisions. A hybrid work model and growth opportunities are offered.

Qualifications

• Bachelor’s degree in Business, Economics, Statistics, Data Science or related field.
• 5+ years of relevant professional experience.
• Strong training and enablement program experience for Sales/Marketing teams.

Responsibilities

• Develop and deliver CRM and Salesforce training programs for global Sales and Marketing teams.
• Drive Salesforce adoption and CRM maturity by improving processes and data quality.
• Partner with Sales, Marketing, IT and other stakeholders to translate requirements into scalable CRM solutions.
• Support CRM enhancements from requirements gathering through testing, deployment and training.
• Translate reporting needs into CRM dashboards and insights to support data-driven decisions.
• Establish consistent CRM processes and governance across markets.

Skills

Salesforce

CRM

Training delivery

Stakeholder mgmt

Data analysis

Education

Bachelor's degree

Tools

Tableau

Power BI

Easygenerator

Job description

Sonova Group seeks a CRM Commercial Enablement Manager to advance CRM maturity and Salesforce adoption across its global Sales and Marketing teams. You will develop engaging training, enable markets worldwide, and establish consistent CRM processes and governance.

You will partner with teams to translate business needs into scalable CRM solutions, improve data quality, and empower data-driven decisions. A hybrid work model and growth opportunities are offered.