Salesforce CRM & BPM Specialist — Data-Driven Ops

Sonic Suisse SSD; Vaud; Hybrid; CHF 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid working model

40-hour working week

Social benefits

Job summary

Sonic Suisse is seeking a CRM & Business Process Specialist to strengthen the Commercial Operations team in Kriens, Niederwangen, or Lausanne. You will manage the Salesforce CRM, analyze requirements, and optimize business processes across the Swiss network.

The role offers a hybrid working model, strong collaboration with the Head of Commercial Operations and the CRM Manager, and a focus on data-driven improvements.

Qualifications

• Bachelor's degree in Business Administration, Business Information Systems, or a comparable qualification.
• Several years of professional experience in CRM, Business Process Management, or Sales Operations.
• Strong knowledge of CRM systems; Salesforce Certified Administrator certification is an advantage.
• Experience in analyzing, documenting, and optimizing business processes.
• Experience creating reports, dashboards, and KPI analyses.
• Good knowledge of data management, data quality, and master data maintenance.
• Experience with workflow automation and digital process solutions.

Responsibilities

• Manage the day-to-day operation and continuous development of the CRM system.
• Analyze business requirements together with stakeholders and translate them into technical solutions.
• Configure and enhance Salesforce objects, fields, page layouts, and validation rules.
• Identify opportunities to improve CRM-related processes.
• Design and implement Salesforce Flows to automate business processes.
• Create reports, dashboards, and analyses for internal stakeholders.
• Maintain and ensure the quality of customer data.
• Support release management and deployments (e.g., using Change Sets or DevOps tools).
• Troubleshoot and resolve issues within existing Salesforce solutions.
• Document developments and processes, including flows and data models.

Skills

CRM systems

KPI analyses

Data management

Requirements analysis

Dashboard reporting

Education

Bachelor's degree in Business Administration, Business Information Systems, or a comparable qualification

Tools

Salesforce

Change Sets

Job description

Sonic Suisse is seeking a CRM & Business Process Specialist to strengthen the Commercial Operations team in Kriens, Niederwangen, or Lausanne. You will manage the Salesforce CRM, analyze requirements, and optimize business processes across the Swiss network.

The role offers a hybrid working model, strong collaboration with the Head of Commercial Operations and the CRM Manager, and a focus on data-driven improvements.