German Customer Advisor (Swiss Telecom Account) – Sofia | Hybrid Options

CB Talents SP; Basel; Vor Ort; CHF 15.310 - 18.338; Vollzeit

Benefits dieser Stelle

Base Salary plus bonuses

Monthly meal vouchers

Full private health insurance

Multisport card for fitness access

Structured onboarding and training program

Zusammenfassung

CB Talents SP is seeking a German-Speaking Customer Support Advisor to work with a prestigious Swiss telecommunications provider in Sofia, Bulgaria. You will be responsible for delivering exceptional service and supporting customers with their inquiries.

The ideal candidate will be fluent in German, possess strong customer service skills, and be ready to thrive in a dynamic office environment. The position offers a structured training program and opportunities for career progression.

Qualifikationen

• Fluent in German, both written and spoken.
• Strong customer service orientation.
• Ability to analyze and resolve administrative and technical topics.

Aufgaben

• Deliver outstanding service via inbound channels.
• Handle inquiries from German-speaking customers.
• Update internal databases and customer management systems.
• Collaborate with internal teams for complex issues.

Kenntnisse

German language proficiency

Customer service skills

Analytical skills

Jobbeschreibung

German-Speaking Customer Support Advisor – Sofia, Bulgaria

Live, Work, and Thrive in One of Europe's Most Dynamic Capitals!

Are you looking to launch an international career while enjoying an exceptional quality of life? A leading global customer support team in Sofia, Bulgaria, is seeking enthusiastic German speakers to support a prestigious, high-end Swiss telecommunications provider.

Compensation & Financial Benefits

• Base Salary: €1,636.14 gross / month
• Billing Skills Bonus: €102.25 gross / month
• Unlimited Sales Bonus: Driven individuals and top performers regularly earn over €1,000+/month on top of their base.
• Monthly meal vouchers
• Full private health insurance
• Fully covered Multisport card (access to gyms, pools, and fitness studios)
• Paid, structured 5-week onboarding and training program

Why Move to Sofia?

Sofia perfectly balances a bustling career hub with a laid‑back, adventurous lifestyle. It stands out as one of Europe's most affordable and exciting capitals:

• One of the lowest costs of living in the EU—your money goes much further here.
• A thriving international expat community, modern cafés, trendy restaurants, and a diverse nightlife.
• Vitosha Mountain is just minutes from the city center, offering world‑class hiking in the summer and skiing/snowboarding in the winter.
• Easily plan weekend road trips to Greece, Serbia, Romania, and Turkey.

Your Role & Responsibilities

• As a brand ambassador for a leading Swiss telecom provider, you will deliver outstanding service via inbound channels, ensuring customer satisfaction while naturally spotting opportunities to add value.
• Handle inbound inquiries from German‑speaking customers.
• Analyze and resolve administrative and technical topics (product features, billing, etc.).
• Update internal databases and customer management systems accurately.
• Collaborate with internal teams and elevate complex cases when necessary.

Work Schedule & Flexibility

• Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday.
• Options for 8‑hour, 6‑hour, and 4‑hour shifts to help match your lifestyle. (Note: Potential future late shifts until 01:00 may be introduced later).
• Based in a modern, high‑tech office environment at Mega Park, Sofia.
• Start fully office‑based to bond with your team. After 4 months, you qualify for a hybrid schedule (2 days remote, 3 days office) based on meeting standard KPIs.

Growth & Career Progression

You aren't just taking a job; you are starting a career path. With a structured 5‑week paid training program, you will be set up for absolute success. This project is expanding rapidly, meaning internal promotions happen frequently. Successful advisors regularly move into roles such as:

• Team Leader
• Quality Trainer or Sales Coach
• Subject Matter Expert (SME)

Ready to take the leap? Apply today to start your international adventure in Sofia!