German Speaking Video Streaming Customer Experts - Work Remote In Greece

Mercier Consultancy MD; Schweiz; Remote; CHF 19,000 - 26,000; Full time

Benefits offered by this job

13th salary

14th salary

Training programs

Health insurance

Relocation Greece package

Performance bonus

Prestigious German-speaking roles in**

Job summary

Mercier Consultancy Group is seeking German-speaking Video Streaming Customer Experts to provide top-tier technical support and manage subscriptions, billing, and device issues. You will work remotely from Greece, collaborating with international teams to ensure a premium user experience and high retention.

Ideal candidates are fluent in German, possess strong communication skills, and have a basic technical aptitude for troubleshooting streaming apps across devices. EU passport is mandatory.

Qualifications

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in streaming platforms industry and digital media.
• Professional communication skills with a customer-centric mindset.
• Basic technical aptitude for troubleshooting streaming applications on various devices.
• Resilient, positive, and adaptable to a dynamic remote working environment within Greece.

Responsibilities

• Provide high-quality technical support to users of a leading global streaming platform.
• Assist customers with subscription management, account billing, and device troubleshooting.
• Navigate streaming-specific software to resolve content playback and app connectivity issues.
• Maintain a deep understanding of the platform's content library and service features.
• Act as a brand ambassador, ensuring a premium user experience for every customer.
• Collaborate with international teams to enhance streaming service performance and user retention.
• Report recurring technical bugs to specialized engineering departments within the streaming infrastructure.

Skills

German fluency

Customer support

Communication skills

Remote work

Job description

German Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing multilingual professionals for elite roles, ensuring both career growth and cultural enrichment for our candidates.

Job Overview

We are currently looking for motivated individuals to join our team as German Speaking Video Streaming Customer Experts. This German Speaking Video Streaming Customer Experts position in Greece is an ideal opportunity for those looking to advance their career in the global streaming entertainment industry while enjoying the vibrant lifestyle of the Mediterranean.

Key Responsibilities

• Provide high-quality technical support to users of a leading global streaming platform
• Assist customers with subscription management, account billing, and device troubleshooting
• Navigate streaming-specific software to resolve content playback and app connectivity issues
• Maintain a deep understanding of the platform's content library and service features
• Act as a brand ambassador, ensuring a premium user experience for every customer
• Collaborate with international teams to enhance streaming service performance and user retention
• Report recurring technical bugs to specialized engineering departments within the streaming infrastructure

Requirements

• Native or fluent German (spoken and written)
• Valid EU passport (mandatory)
• Strong interest in the streaming platforms industry and digital media
• Professional communication skills with a customer-centric mindset
• Basic technical aptitude for troubleshooting streaming applications on various devices
• Resilient, positive, and adaptable to a dynamic remote working environment within Greece

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Fully Paid Training programs to excel in German-speaking jobs
• Health Insurance and comprehensive benefits package
• Fully Paid Relocation Package (flight, transfer, hotel) for candidates relocating to Greece
• Monthly Performance Bonus linked to service quality
• Exposure to a fast-paced environment among the most prestigious German-speaking jobs in Greece

Life in Greece

Embracing one of our Jobs in Greece means choosing a lifestyle defined by sunshine, ancient history, and a modern, welcoming culture. Greece offers an unparalleled quality of life, where you can enjoy world-renowned cuisine, turquoise coastlines, and a thriving expatriate community after your work day concludes.

Our comprehensive relocation package makes your transition to Greece seamless and stress-free. Whether you are seeking adventure or professional development, relocating to Greece for a German Speaking Video Streaming Customer Experts position in Greece ensures you thrive in both your personal and professional life.