French Customer Service in Greece - Remote + Relocation

FH Collective Academy; Lausanne; Remote; CHF 8,300 - 12,000; Full time

Benefits offered by this job

Relocation package

EU flight ticket

Airport pickup

Performance bonus (up to 250 EUR gross

Job summary

FH Collective Academy in Lausanne is seeking a Customer Service Representative to join a fully remote team supporting a global online community. Relocation assistance to Greece is available to help you settle smoothly and start delivering excellent service.

You will provide empathetic and accurate support in French and English, investigate account issues, advocate for safety, and use data insights to improve the user experience.

Qualifications

• Fluent in French and English.
• Provide empathetic and accurate customer support.
• Investigate account issues and content reports.

Responsibilities

• Provide empathetic and accurate customer support
• Investigate account issues and content reports
• Advocate for community safety and product understanding
• Use data insights to enhance the user experience
• Fluency in French and English
• Strong interpersonal and analytical skills
• A solutions-driven mindset and passion for helping others

Skills

French & English

Customer support

Empathy

Analytical

Job description

FH Collective Academy in Lausanne is seeking a Customer Service Representative to join a fully remote team supporting a global online community. Relocation assistance to Greece is available to help you settle smoothly and start delivering excellent service.

You will provide empathetic and accurate support in French and English, investigate account issues, advocate for safety, and use data insights to improve the user experience.