Fintech Customer Success Advisor (French Speaking)

Live Digital - Go to Market Recruitment Agency

Schweiz

On-site

CHF 42,000 - 70,000

Full time

47 hours ago

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Job summary

Live Digital - Go to Market Recruitment Agency in Switzerland is seeking a French-speaking Customer Service Advisor to support business customers in Romandie. This permanent, full-time position involves onboarding new clients, answering questions by phone, email and messaging, and ensuring smooth ongoing platform usage.

The ideal candidate will be fluent in French, with optional German, and have customer-facing experience and CRM familiarity.

Qualifications

Native or fluent French required.
German or Swiss German is a plus but not required.
Experience in customer-facing roles (customer service, hospitality, retail, banking, or contact centre).
Organised and careful with paperwork and detail.
Calm under pressure while handling multiple requests.

Responsibilities

Answer customer questions by phone, email and messaging and resolve issues quickly and properly.
Help new business customers get set up, including collecting and checking documents.
Show customers how the platform works and help them get the most from it.
Support customers and their own customers through the service at the point of use.
Keep customer records accurate and up to date in the CRM.
Prepare customer agreements and paperwork for the sales team.
Escalate complex or technical issues to the right team and follow up until resolved.
Keep up to date with new products and processes to explain them clearly.