French-Speaking Client Success in Fintech (Onboarding)

Live Digital - Go to Market Recruitment Agency; Schweiz; On-site; CHF 63,000 - 77,000; Full time

Job summary

Live Digital - Go to Market Recruitment Agency is seeking a French-speaking Client Success Specialist in the Lausanne or Geneva area. The role focuses on onboarding, training, and ongoing client support for a Swiss fintech client base.

You will manage administrative sales work for the region and ensure customers gain value from the platform. The position requires native or fluent French, strong organizational skills, and the ability to work with cross-functional teams to keep CRM and paperwork

Qualifications

• French-speaking able to operate in Romandie with strong written and spoken skills.
• Experience in customer success, client onboarding or sales support in SaaS/fintech is preferred.
• Excellent organizational discipline to manage multiple clients and paperwork.

Responsibilities

• Onboard new business clients from signature to live and complete account set-up.
• Train clients and their teams on the platform for confident usage from day one.
• Serve as the first point of contact for clients in French-speaking Switzerland via phone, email and messaging.
• Assist with technical setup and integration questions; escalate complex issues when needed.
• Maintain accurate CRM records, prepare client agreements, and track onboarding progress.
• Coordinate between sales, onboarding, product and other teams to avoid delays.
• Roll out new products and processes to regional clients.

Skills

French language (native/fluent)

CRM proficiency

Organised & detail-oriented

Cross-functional collaboration

Tools

CRM

Job description

Live Digital - Go to Market Recruitment Agency is seeking a French-speaking Client Success Specialist in the Lausanne or Geneva area. The role focuses on onboarding, training, and ongoing client support for a Swiss fintech client base.

You will manage administrative sales work for the region and ensure customers gain value from the platform. The position requires native or fluent French, strong organizational skills, and the ability to work with cross-functional teams to keep CRM and paperwork