Fintech Customer Care Specialist – English & German

Swissquote; Schweiz; Remote; CHF 60.000 - 90.000; Vollzeit

Zusammenfassung

Swissquote, the Swiss leader in digital banking, is seeking a Customer Care Representative for Yuh clients. You will be the main link between Yuh and its clients, answering questions, resolving issues, and guiding customers through their financial journey with the app.

You will handle calls and provide first-class service for pay, save and investments, while documenting interactions and collaborating with internal teams to improve platform and processes.

Qualifikationen

• Previous experience in customer satisfaction, preferably in financial services handling customer inquiries and complaints.
• Fluency in English and German; Italian proficiency is highly recommended.
• Strong interest in financial products and markets (stocks, ETFs, cryptocurrencies).
• Excellent verbal and written communication skills.
• Familiarity with office software and phone systems.
• Skilled at listening, communicating, showing empathy, and being persuasive.
• Proactive and can-do attitude; enjoys teamwork.

Aufgaben

• Serve as the primary point of contact for clients, handling inbound and outbound calls (70–80% of daily activities).
• Provide accurate support via telephone, resolving inquiries related to the Yuh App (pay, save and investments).
• Guide clients through their financial journey in a clear, empathetic, compliant manner.
• Ensure high client satisfaction by following instructions and addressing concerns promptly.
• Document client interactions accurately in internal systems and coordinate with teams for seamless service delivery.
• Uphold fair treatment, confidentiality, and regulatory compliance at all times.

Kenntnisse

Customer service

Communication

Empathy

Teamwork

Listening skills

Problem solving

Attention to detail

Tools

CRM systems

Phone systems

Office software

Jobbeschreibung

Swissquote, the Swiss leader in digital banking, is seeking a Customer Care Representative for Yuh clients. You will be the main link between Yuh and its clients, answering questions, resolving issues, and guiding customers through their financial journey with the app.

You will handle calls and provide first-class service for pay, save and investments, while documenting interactions and collaborating with internal teams to improve platform and processes.