Swiss Fintech Support Specialist - Technical Bridge

YAPEAL; Zürich; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

YAPEAL, a Swiss fintech based in Zurich, seeks a Customer Support Specialist to serve Retail, Business, and Embedded Finance clients with world-class service. You’ll address complex payment inquiries, analyze incidents, and collaborate with product and operations to enhance customer satisfaction in a regulated environment.

Fluency in English and Swiss-German is required, with French or Italian a plus. Join a team redefining digital finance in Switzerland.

Qualifikationen

• Solid background in financial services, banking, cards, or payments.
• Business-fluent in English and Swiss-German; French/Italian a plus.
• Strong analytical mindset with a knack for troubleshooting.
• Experience supporting diverse client groups in a fast-growing fintech.

Aufgaben

• Provide high-quality support across Retail, Business, and Embedded Finance clients.
• Resolve complex inquiries about card transactions and financial services.
• Contribute to incident analysis to help identify and diagnose issues.
• Collaborate with product and operations to monitor performance and improve satisfaction.
• Operate within a regulated environment ensuring compliance and risk standards.

Kenntnisse

Fintech customer support

English and German fluency

Analytical troubleshooting

Stakeholder management

Jobbeschreibung

YAPEAL, a Swiss fintech based in Zurich, seeks a Customer Support Specialist to serve Retail, Business, and Embedded Finance clients with world-class service. You’ll address complex payment inquiries, analyze incidents, and collaborate with product and operations to enhance customer satisfaction in a regulated environment.

Fluency in English and Swiss-German is required, with French or Italian a plus. Join a team redefining digital finance in Switzerland.