Cybersecurity Customer Success Engineer - Enterprise

Jobgether; Schweiz; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Cybersecurity-focused role

Enterprise tech exposure

Professional growth

Job summary

Jobgether is seeking a Customer Success Engineer based in Switzerland to serve as a trusted post-sale technical advisor. You will guide customers through onboarding, deployment, and adoption of advanced cybersecurity solutions, while coordinating with CS Managers and cross-functional teams to ensure smooth implementations and high-value outcomes.

You will work with enterprise environments (IT, OT, and critical infrastructure) and help translate customer feedback into actionable insights for

Qualifications

• 3+ years in Customer Success Engineering, Solutions Engineering, Implementation, or related customer-facing tech role.
• Strong understanding of on-premises and cloud platforms, IAM, OS, networking and third-party integrations.
• Proven troubleshooting and analytical skills to resolve complex issues.
• Clear communication of technical concepts and practical solutions to customers.
• Experience collaborating with Product, Engineering, Support, Sales, and Customer Success teams.

Responsibilities

• Act as trusted post-sale technical contact and primary advisor with customer stakeholders.
• Collaborate with CS managers to understand objectives, success criteria, workflows, and environments.
• Guide customers through onboarding, implementation, integration, configuration and adoption.
• Provide proactive technical recommendations to improve product usage and value realization.
• Troubleshoot issues and coordinate with internal teams for timely resolution.
• Translate feedback into actionable insights for Product/Engineering.
• Develop and maintain technical success plans, docs, and customer resources.
• Support renewals and expansion by demonstrating product value and adoption.
• Deliver technical training, workshops, and product demonstrations.
• Identify adoption blockers and develop solutions to ensure business outcomes.
• Help customers optimize platform usage for high satisfaction and retention.

Skills

Customer success

Troubleshooting

Communication

Cross-functional collaboration

English proficiency

Tools

On-prem/cloud

IAM

Networking

APIs

Job description

Jobgether is seeking a Customer Success Engineer based in Switzerland to serve as a trusted post-sale technical advisor. You will guide customers through onboarding, deployment, and adoption of advanced cybersecurity solutions, while coordinating with CS Managers and cross-functional teams to ensure smooth implementations and high-value outcomes.

You will work with enterprise environments (IT, OT, and critical infrastructure) and help translate customer feedback into actionable insights for