Customer Success Engineer Cyber Security (Zurich, 100%)

Cyber StrategiX; Zürich; Hybride; CHF 100 000 - 140 000; Plein temps

Avantages offerts par ce poste

Employee shares

Transparent compensation

Hybrid work Zurich

Hardware budget

Team events

5 weeks vacation

Flexible hours

Résumé du poste

Arbeitnow is seeking a Customer Success Engineer to help organizations prevent communication-based threats and to guide customers through onboarding to long-term success. You’ll work at the intersection of engineering, customer success, and sales, taking ownership and solving complex problems in a fast-paced startup environment.

Fluent in German and English, you’ll build strong relationships, run technical demos, and translate customer needs into security-focused product improvements.

Qualifications

• Solid IT background with CS degree.
• Strong German and English skills.
• 2+ years in a customer-facing role.
• Proficiency in scripting (Python/JS/Bash).
• Experience with Postman and Git.
• Analytical and problem-solving skills.
• Able to learn rapidly and take ownership.
• Ability to explain complex concepts.

Responsabilités

• Guide customers through onboarding to long-term success.
• Deliver technical demos and PoVs for value realization.
• Maintain strong customer relationships and anticipate issues.
• Interface with product team to translate needs into features.
• Analyze production issues and identify root causes.

Connaissances

German language

English language

2+ years experience

Python/JS/Bash

Postman

Git

Analytical thinking

Customer-facing

Ownership

Formation

Degree in Computer Science

Outils

Postman

Git

Description du poste

Are you passionate about cybersecurity and customer success? Do you believe customers should be at the core of everything you do?

We are looking for a Customer Success Engineer to help organizations effectively prevent communication-based threats. In this role, you will guide our customers through their full lifecycle—from onboarding to long-term success—while taking ownership and working independently.

If you enjoy solving complex problems, working closely with customers, and growing in a fast-paced environment, we’d love to hear from you.

Tasks

You will work at the intersection of engineering, customer success, and sales, helping customers maximize the value and security of our product.

• Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding.
• Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on
• Manage and drive satisfactory resolutions of customer issues
• Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features
• Analyze problems in production to find and mitigate the root causes

Requirements

You should apply if you

• Have a solid technical IT background (ideally a degree in Computer Science or similar)
• Have strong German and English skills (spoken and written)
• Bring 2+ years of relevant work experience, ideally in a customer-facing role
• Proficiency in Basic programming/scripting skills (e.g., Python, JavaScript, or Bash)
• Experience with tools like Postman, Git, or similar debugging tools
• Possess strong analytical and problem-solving skills
• Are able to quickly learn and adapt to new technologies and environments
• Enjoy working closely with customers and taking ownership
• Are able to explain complex technical concepts to non-technical stakeholders

A big plus would be if you

• Understand how email systems (SMTP) work
• Have knowledge of email attack vectors and threat defense
• Have experience working with Linux CLI
• Understand networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies)

Bonus: Docker, Grafana, Postfix, Go

Benefits

What we offer you

• Employee shares to participate in our long-term success
• A fair and transparent compensation system
• High ownership and autonomy from day one
• The opportunity to be part of an exciting startup journey
• Hardware budget tailored to your needs
• Hybrid work model (3 days/week in our Zurich office) and flexible hours
• Regular team events, Tech Talks, and monthly All Hands lunches
• 5 weeks of paid vacation