Cybersecurity Customer Success Engineer — Hybrid & Growth

xorlab AG; Zürich; Hybrid; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Employee shares

Transparent compensation

High ownership

Startup journey

Hardware budget

Hybrid work model

Team events

5 weeks paid vacation

Job summary

xorlab AG in Zürich, Switzerland, is seeking a Customer Success Engineer to guide customers through onboarding, PoVs, email attack simulations, and security-driven demos to maximize value and protection with our product.

You will act at the intersection of engineering, customer success, and sales, own the full lifecycle, collaborate with the product team, and resolve issues proactively in a fast-paced startup.

Qualifications

• Solid IT background with degree in Computer Science or similar.
• Strong German and English skills (spoken and written).
• At least 2 years of relevant customer-facing experience.
• Proficiency in Python, JavaScript or Bash.
• Experience with Postman and Git.
• Analytical and problem-solving skills.
• Willingness to learn quickly and adapt.
• Ability to explain complex concepts to non-technical stakeholders.
• Bonus: knowledge of SMTP, email threat defense, Linux CLI and networking basics.

Responsibilities

• Guide customers through onboarding, demos, PoVs and email attack simulations.
• Maintain strong, proactive relationships and anticipate issues.
• Drive timely resolutions of customer issues.
• Interface with product development to translate needs into features.
• Analyze production problems and mitigate root causes.

Skills

German

English

2+ years exp

Python

JavaScript

Bash

Problem solving

Ownership

Education

CS degree or similar

Tools

Postman

Git

Job description

xorlab AG in Zürich, Switzerland, is seeking a Customer Success Engineer to guide customers through onboarding, PoVs, email attack simulations, and security-driven demos to maximize value and protection with our product.

You will act at the intersection of engineering, customer success, and sales, own the full lifecycle, collaborate with the product team, and resolve issues proactively in a fast-paced startup.