Cybersecurity Customer Success Engineer | Hybrid

xorlab AG; Zürich; Hybrid; Vertraulich; Full time

Benefits offered by this job

Employee shares

Transparent compensation

High ownership

Startup journey

Hardware budget

Hybrid work

Team events

All Hands lunches

5 weeks vacation

Job summary

xorlab AG, based in Zurich, is seeking a Customer Success Engineer to guide customers through onboarding to long-term success, owning outcomes across engineering, customer success, and sales.

You will resolve issues, communicate complex technical concepts to non-technical stakeholders, and help customers maximize product value and security in a fast-paced startup environment with a hybrid Zurich office.

Qualifications

• Solid technical IT background with CS degree.
• Strong German and English skills (spoken and written).
• 2+ years of relevant work experience, ideally customer-facing.
• Proficiency in Python, JavaScript, or Bash.
• Experience with tools like Postman, Git, or similar debugging tools.
• Strong analytical and problem-solving skills.
• Able to learn new technologies quickly.
• Enjoy working closely with customers and taking ownership.
• Able to explain complex technical concepts to non-technical stakeholders.

Responsibilities

• Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, PoVs, email attack simulations, and onboarding.
• Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early
• Manage and drive satisfactory resolutions of customer issues
• Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features
• Analyze problems in production to find and mitigate the root causes

Skills

German language

English language

Python

JavaScript

Bash

Postman

Git

Linux CLI

Customer facing

Problem solving

Education

Computer Science degree

Tools

Postman

Git

Job description

xorlab AG, based in Zurich, is seeking a Customer Success Engineer to guide customers through onboarding to long-term success, owning outcomes across engineering, customer success, and sales.

You will resolve issues, communicate complex technical concepts to non-technical stakeholders, and help customers maximize product value and security in a fast-paced startup environment with a hybrid Zurich office.