Technical Customer Success Engineer — SD-WAN & Security

Open Systems; Zürich; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Mission Control Engineer Certification

Job summary

Open Systems in Zürich, Switzerland is seeking a Customer Success Engineer to design, install, and operate globally deployed network security solutions. You will advise customers from concept to production and serve as the technical voice between development and sales.

You will learn the Open Systems service portfolio, engage with customer staff, and deploy services in coordination with the client, including onboarding and high-quality support. Occasional work at our Hawaii center is possible.

Qualifications

• Degree in Computer Science or related field or extensive networking/cybersecurity experience.
• Experience in Technical Customer Success Engineering, services, solution architecture, or consulting.
• Strong technical mindset with customer-first consulting approach.

Responsibilities

• Learn Open Systems service portfolio and configuration management.
• Engage with customers' technical staff to identify requirements.
• Recommend best-practice approaches and design solutions.
• Set up and deploy Open Systems services with the customer.
• On-board new customers and provide first-class technical support.
• Interface between development and sales.

Skills

Unix/Linux

Networking

Security concepts

SD-WAN

Customer-focused

English (Fluent)

German (Working knowledge)

Communication skills

Team player

Education

Degree in Computer Science or related field

Job description

Open Systems in Zürich, Switzerland is seeking a Customer Success Engineer to design, install, and operate globally deployed network security solutions. You will advise customers from concept to production and serve as the technical voice between development and sales.

You will learn the Open Systems service portfolio, engage with customer staff, and deploy services in coordination with the client, including onboarding and high-quality support. Occasional work at our Hawaii center is possible.