Customer Success Engineer Cyber Security (Zurich, 100%)

xorlab AG; Zürich; Hybride; CHF 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Employee shares

Transparent compensation

High ownership

Startup journey

Hardware budget

Hybrid work model

Team events

5 weeks paid vacation

Résumé du poste

xorlab AG in Zürich, Switzerland, is seeking a Customer Success Engineer to guide customers through onboarding, PoVs, email attack simulations, and security-driven demos to maximize value and protection with our product.

You will act at the intersection of engineering, customer success, and sales, own the full lifecycle, collaborate with the product team, and resolve issues proactively in a fast-paced startup.

Qualifications

• Solid IT background with degree in Computer Science or similar.
• Strong German and English skills (spoken and written).
• At least 2 years of relevant customer-facing experience.
• Proficiency in Python, JavaScript or Bash.
• Experience with Postman and Git.
• Analytical and problem-solving skills.
• Willingness to learn quickly and adapt.
• Ability to explain complex concepts to non-technical stakeholders.
• Bonus: knowledge of SMTP, email threat defense, Linux CLI and networking basics.

Responsabilités

• Guide customers through onboarding, demos, PoVs and email attack simulations.
• Maintain strong, proactive relationships and anticipate issues.
• Drive timely resolutions of customer issues.
• Interface with product development to translate needs into features.
• Analyze production problems and mitigate root causes.

Connaissances

German

English

2+ years exp

Python

JavaScript

Bash

Problem solving

Ownership

Formation

CS degree or similar

Outils

Postman

Git

Description du poste

Are you passionate about cybersecurity and customer success? Do you believe customers should be at the core of everything you do?

We are looking for a Customer Success Engineer to help organizations effectively prevent communication-based threats. In this role, you will guide our customers through their full lifecycle—from onboarding to long-term success—while taking ownership and working independently.

If you enjoy solving complex problems, working closely with customers, and growing in a fast-paced environment, we’d love to hear from you.

Tasks

You will work at the intersection of engineering, customer success, and sales, helping customers maximize the value and security of our product.

• Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding.


• Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on


• Manage and drive satisfactory resolutions of customer issues


• Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features


• Analyze problems in production to find and mitigate the root causes

Requirements

You should apply if you

• Have a solid technical IT background (ideally a degree in Computer Science or similar)


• Have strong German and English skills (spoken and written)


• Bring 2+ years of relevant work experience, ideally in a customer-facing role


• Proficiency in Basic programming/scripting skills (e.g., Python, JavaScript, or Bash)


• Experience with tools like Postman, Git, or similar debugging tools


• Possess strong analytical and problem-solving skills


• Are able to quickly learn and adapt to new technologies and environments


• Enjoy working closely with customers and taking ownership


• Are able to explain complex technical concepts to non-technical stakeholders

A big plus would be if you

• Understand how email systems (SMTP) work


• Have knowledge of email attack vectors and threat defense


• Have experience working with Linux CLI


• Understand networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies)

Bonus: Docker, Grafana, Postfix, Go

Benefits

What we offer you

• Employee shares to participate in our long-term success


• A fair and transparent compensation system


• High ownership and autonomy from day one


• The opportunity to be part of an exciting startup journey


• Hardware budget tailored to your needs


• Hybrid work model (3 days/week in our Zurich office) and flexible hours


• Regular team events, Tech Talks, and monthly All Hands lunches


• 5 weeks of paid vacation

We are looking forward to hearing from you!