Customer Success Engineer

Jobgether; Schweiz; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Cybersecurity-focused role

Enterprise tech exposure

Professional growth

Job summary

Jobgether is seeking a Customer Success Engineer based in Switzerland to serve as a trusted post-sale technical advisor. You will guide customers through onboarding, deployment, and adoption of advanced cybersecurity solutions, while coordinating with CS Managers and cross-functional teams to ensure smooth implementations and high-value outcomes.

You will work with enterprise environments (IT, OT, and critical infrastructure) and help translate customer feedback into actionable insights for

Qualifications

• 3+ years in Customer Success Engineering, Solutions Engineering, Implementation, or related customer-facing tech role.
• Strong understanding of on-premises and cloud platforms, IAM, OS, networking and third-party integrations.
• Proven troubleshooting and analytical skills to resolve complex issues.
• Clear communication of technical concepts and practical solutions to customers.
• Experience collaborating with Product, Engineering, Support, Sales, and Customer Success teams.

Responsibilities

• Act as trusted post-sale technical contact and primary advisor with customer stakeholders.
• Collaborate with CS managers to understand objectives, success criteria, workflows, and environments.
• Guide customers through onboarding, implementation, integration, configuration and adoption.
• Provide proactive technical recommendations to improve product usage and value realization.
• Troubleshoot issues and coordinate with internal teams for timely resolution.
• Translate feedback into actionable insights for Product/Engineering.
• Develop and maintain technical success plans, docs, and customer resources.
• Support renewals and expansion by demonstrating product value and adoption.
• Deliver technical training, workshops, and product demonstrations.
• Identify adoption blockers and develop solutions to ensure business outcomes.
• Help customers optimize platform usage for high satisfaction and retention.

Skills

Customer success

Troubleshooting

Communication

Cross-functional collaboration

English proficiency

Tools

On-prem/cloud

IAM

Networking

APIs

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer based in Switzerland.

As a Customer Success Engineer, you will act as a trusted technical advisor, helping customers successfully deploy, adopt, and maximize the value of advanced cybersecurity solutions. You will guide customers throughout their post-sale journey, combining technical expertise, troubleshooting, and customer relationship management. Working closely with Customer Success Managers and cross-functional teams, you will ensure smooth implementations, integrations, and product adoption. You will help customers overcome technical challenges, optimize their environments, and achieve their business and security objectives. This role offers the opportunity to work with enterprise technology environments, including IT, OT, and critical infrastructure. You will also contribute to continuous product improvement by sharing customer insights and technical feedback with internal teams.

Accountabilities

• Act as a trusted technical advisor and primary post-sale technical contact, building strong relationships with customer stakeholders.

• Collaborate with Customer Success Managers to understand customer objectives, success criteria, workflows, and technical environments.

• Guide customers through onboarding, implementation, integration, configuration, and product adoption.

• Provide proactive technical recommendations and best practices to improve product usage, customer maturity, and long-term value realization.

• Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to ensure timely resolution.

• Translate customer feedback, technical challenges, and recurring issues into actionable insights for Product and Engineering teams.

• Develop and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical resources.

• Support customer renewals and expansion opportunities by demonstrating product value, addressing adoption barriers, and strengthening customer confidence.

• Deliver technical training, workshops, enablement sessions, and product demonstrations to customer stakeholders.

• Identify technical risks and adoption blockers, proactively developing solutions to ensure customers achieve their desired business and security outcomes.

• Continuously help customers optimize their use of the platform while contributing to high satisfaction, retention, and long-term success.

Requirements:

• At least 3 years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role.

• Strong technical understanding of on-premises platforms, cloud technologies, APIs, Identity and Access Management (IAM), operating systems, networking, and third-party software integrations.

• Proven troubleshooting and analytical skills, with the ability to investigate complex technical issues and drive them toward resolution.

• Ability to communicate technical concepts clearly and guide customers through practical solutions and next steps.

• Excellent communication, presentation, relationship-building, and stakeholder management skills.

• Experience collaborating cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams.

• Strong organizational and prioritization skills, with the ability to manage multiple customer accounts, technical tasks, and deadlines simultaneously.

• Ability to work independently, demonstrate ownership, and thrive in a fast-paced environment.

• Excellent written and verbal communication skills in English.

Nice to have:

• Experience supporting enterprise or strategic customers in a B2B technology environment.

• Familiarity with Linux, operating systems, cybersecurity principles, identity management, databases, networking, observability, and cloud providers.

• Previous experience with cybersecurity products or within the cybersecurity industry.

• Exposure to IT/OT environments or critical infrastructure.

• Knowledge of remote access, Zero Trust architectures, or Identity and Access Management solutions.

• Ability to identify adoption barriers, recommend technical improvements, and contribute to customer growth through technical discovery and value-based consulting.

• Experience working in a SaaS company or high-growth startup environment.

Benefits:

• Opportunity to work on innovative cybersecurity solutions designed to secure critical infrastructure and operational technology environments.

• A customer-facing technical role combining problem-solving, strategic consulting, and product enablement.

• Exposure to enterprise customers and complex technical environments.

• Close collaboration with multidisciplinary teams across Customer Success, Support, Product, and Engineering.

• Opportunity to influence product development through customer feedback and technical insights.

• Professional growth in the cybersecurity, cloud technology, and secure connectivity sectors.

• Opportunity to contribute directly to customer satisfaction, product adoption, retention, and long-term business success.