Customer Success Manager (German/EN): Growth & Renewals

Jobup; Zürich; Hybrid; CHF 90,000 - 130,000; Full time

Job summary

Arcplace seeks a proactive Customer Success professional to nurture existing accounts and drive growth. You will manage relationships, renew contracts on time, and uncover upsell opportunities while aligning solutions with client needs.

You will liaise with German- and English-speaking contacts, understand technical challenges, and coordinate with the right teams to deliver value. A pathway for professional growth awaits in a collaborative setting.

Qualifications

• Experience in customer service, sales or consulting is required.
• Excellent German and English communication skills.
• Proactive and responsible in managing sales processes.

Responsibilities

• Manage existing customer relationships and drive value.
• Ensure timely contract renewals and identify customer needs early.
• Identify upselling opportunities within our service portfolio.
• Understand customer challenges and propose suitable solutions.
• Lead sales process from requirements analysis through negotiation to closing.
• Track opportunities, forecasts and next steps in CRM.

Skills

Customer service experience

Sales experience

Consulting experience

German language

English language

Sales process management

Education

Business informatics training

Business administration training

IT affinity

Job description

Arcplace seeks a proactive Customer Success professional to nurture existing accounts and drive growth. You will manage relationships, renew contracts on time, and uncover upsell opportunities while aligning solutions with client needs.

You will liaise with German- and English-speaking contacts, understand technical challenges, and coordinate with the right teams to deliver value. A pathway for professional growth awaits in a collaborative setting.