Manager, Customer Success - Enterprise Growth & Retention

Frontify; Sankt Gallen; Hybrid; CHF 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Parental leave

Wellbeing & education days

Pension fund

Workation

Home office setup budget

Zusammenfassung

Frontify, the brand platform, is seeking a Manager of Customer Success in St. Gallen. You will lead a team of Customer Success Managers, driving retention, customer outcomes, and renewal execution for enterprise customers.

You will coach performance, manage escalations, and collaborate with product, sales, and enablement to improve outcomes at scale. German and English fluency required; hybrid office attendance about two days a week.

Qualifikationen

• 3–4 years of people management experience in Customer Success or related post-sale function in SaaS.
• Based in the St. Gallen area (or willing to relocate) and able to come into the office ~2 days a week.
• Strong track record in performance management, coaching, and building accountability across a team.
• Comfortable leading through ambiguity, using metrics and data to focus on high-impact priorities.
• Experience handling customer risk, escalations, and complex stakeholder situations with sound judgement.
• Highly organized with ability to create structure, follow-through, and consistency.

Aufgaben

• Lead, coach, and develop a team of Customer Success Managers, setting a high bar for operating discipline.
• Drive performance management, including feedback, accountability, coaching plans, and development conversations.

Kenntnisse

People management

Customer success

Performance coaching

Data-driven leadership

German language

English language

Strategic thinking

Communication skills

Tools

AI tools

Jobbeschreibung

Frontify, the brand platform, is seeking a Manager of Customer Success in St. Gallen. You will lead a team of Customer Success Managers, driving retention, customer outcomes, and renewal execution for enterprise customers.

You will coach performance, manage escalations, and collaborate with product, sales, and enablement to improve outcomes at scale. German and English fluency required; hybrid office attendance about two days a week.