Account Manager (80 - 100%)

Two.jobs GmbH; Zürich; Hybrid; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

Arcplace AG in Switzerland is seeking an Account Manager (80-100%) to drive growth within our existing client base. You will join our Customer Success Team, understand client challenges, and bring the right solutions to create real added value for our clients.

You will manage existing clients, ensure timely contract renewals, identify upsell opportunities, and lead the sales process from requirements to closing, while reliably maintaining information in our CRM.

Qualifikationen

• Experience in customer service, sales, consulting or similar roles.
• Ability to expand existing client relationships and identify business potential.
• Clear communication, listening skills, and ability to win over diverse contacts.

Aufgaben

• Manage existing clients and develop relationships with relevant contacts.
• Ensure contract renewals are on time and client needs are recognized early.
• Identify upsell potentials and develop concrete opportunities.
• Lead the sales process from requirement analysis to offer and closing.
• Maintain CRM with forecasts and next steps; conduct client meetings and present proposals.

Kenntnisse

Customer service

Sales

Consulting

Relationship management

Communication (German & English)

Ausbildung

Bachelor's degree in business administration or related field

Business informatics background

Tools

CRM software

Jobbeschreibung

About Arcplace

The Swiss company Arcplace AG is a specialized IT service provider that supports organizations in the digitalization and automation of document-related processes as well as in electronic archiving. Since its founding in 2006, Arcplace has implemented solutions for over 900 clients from various industries. Arcplace is a private and independent company with a professional team of over 80 employees.

Account Manager (80 - 100%)

Your mission with us

As part of our Customer Success Team, you are a driving force in the further development of our existing clients. You understand their challenges, recognize opportunities, and bring the right solutions together with the right people. In this way, you create real added value for our clients and actively contribute to the growth of Arcplace.

This is what you will achieve with us

• You will manage our existing clients and continuously develop relationships with the relevant contacts.
• You ensure that contracts are renewed on time and that client needs are recognized early.
• You identify potentials around our solution and service portfolio and develop concrete upselling opportunities from them.
• You understand the professional and technical challenges of your clients and develop suitable solution proposals.
• You are responsible for the sales process from requirement analysis to the offer and negotiation to the closing.
• You keep an eye on opportunities, forecasts, and next steps, and reliably maintain the relevant information in our CRM.
• You conduct client meetings, present solution proposals, and continuously expand your client relationships.

This is what sets you apart

• You already have experience in customer service, sales, consulting, or a comparable role.
• You enjoy expanding existing client relationships and recognize business potentials without losing sight of the long-term partnership.
• You can convey complex topics understandably, listen attentively, and win over different contacts for your ideas.
• You work in a structured and reliable manner, take responsibility, and consistently drive sales opportunities to closure.
• You are interested in digitalization and technology and are motivated to familiarize yourself with our solution portfolio.
• You are curious, eager to learn, and open to feedback. You appreciate the opportunity to develop professionally and personally.
• A degree in business informatics, business administration, or a comparable field is an advantage. Practical experience with a high IT affinity is also welcome.
• You communicate very well in German and English. Knowledge of French is an additional plus.

This work environment awaits you

Our collaboration is familial and future-oriented.

With us, you quickly take on responsibility and act independently and proactively.

Our hierarchies are flat and the decision-making paths are short.

We continuously adapt to changes in the industry and the market; your ideas are welcome and can be implemented easily.

We are flexible in designing working hours: part-time models and home office are very common among our employees.

Thanks to our broad orientation, we also offer versatile and exciting development opportunities.