Client-Obsessed Back-Office Specialist (Hybrid)

Angst+Pfister Group; Zürich; Hybrid; CHF 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary & benefits

Job summary

APSOparts, a subsidiary of Angst+Pfister Group, is seeking a Back Office Agent to drive seamless order processing and outstanding service in a fast-paced e-commerce environment.

You will build relationships with customers, coordinate with internal teams, and manage the complete order-to-cash cycle from inquiry to delivery, ensuring accuracy and timely responses in German and English.

The role offers hybrid work, a dynamic international team, and opportunities for professional development.

Qualifications

• Commercial education or equivalent commercial qualification.
• At least 1 year of experience in internal sales, customer service, or back-office support for industrial products.
• Strong customer relationship management skills with a service-oriented mindset.
• Business-fluent in German and English.
• Additional European languages (French or Italian) are a plus.

Responsibilities

• As our Back Office Agent, you are the trusted partner for your customer portfolio.
• Build and maintain strong relationships with assigned customers, ensuring exceptional service and long-term customer retention.
• Manage the complete order-to-cash process, including quotations, order management, credit notes, and customer claims.
• Identify commercial opportunities and potential revenue risks, proactively supporting business growth.
• Coordinate with internal teams, including Procurement, Logistics, Production, Quality, Engineering, Regulatory Affairs, and Key Account Management—to ensure accurate and timely deliveries.
• Act as the primary point of contact and escalation partner for customer inquiries, resolving issues efficiently and professionally.
• Prepare and issue certificates, declarations of conformity, and other customer documentation.
• Continuously contribute to improving processes and delivering first-class customer experience.

Skills

Customer relationship management

Communication skills

Problem solving

Team collaboration

German & English

Education

Commercial education

Tools

HubSpot CRM

Job description

APSOparts, a subsidiary of Angst+Pfister Group, is seeking a Back Office Agent to drive seamless order processing and outstanding service in a fast-paced e-commerce environment.

You will build relationships with customers, coordinate with internal teams, and manage the complete order-to-cash cycle from inquiry to delivery, ensuring accuracy and timely responses in German and English.

The role offers hybrid work, a dynamic international team, and opportunities for professional development.