Technical jobs in United States

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

RESPONSIBILITIES

1. Support the GSA Team (Business Development, Account Management, Product) to secure service and retain client business, ensuring Service Levels are met or exceeded.
2. Respond to varied client service requests regarding their benefit plans, reporting needs, and system access.
3. Represent GSA in departmental initiatives and organizational projects as required.
4. Act as a key business representative and liaison supporting client-driven development requests, managing requirements for system enhancements, initiatives, and projects. This includes developing process documentation and conducting user acceptance testing, supporting Senior Client Success Specialists.
5. Foster strong and effective client relationships, aligning with the Account Management Team.

Host meetings and lead workshops, gathering requirements from stakeholders, and identifying opportunities for process improvement and client satisfaction enhancement.

1. Support Senior Client Success Specialists in communicating with our IT team to understand business requirements; ensure requirements and test scenarios are well represented; support Agile Scrum and Kanban methodologies.
2. Understand, adhere to, and evolve processes within GSA, our Partners, and the broader Enterprise.
3. Assist in facilitating and capturing requirements, implementation plans, and deployment activities, including testing.
4. Maintain and update support documentation and reference materials.
5. Analyze system issues and work with technical support to resolve them proactively.
6. Identify process and technology gaps and risks, proposing mitigation strategies.
7. Coordinate with IT and other departments to ensure client interests are represented in product and service development.
8. Work with complex data structures for root cause analysis and issue resolution.
9. Develop a deep understanding of the health benefits and claims processing landscape through collaboration.
10. Some overnight travel to destinations like Montreal, Quebec City, and Toronto may be required.

WHO WE'RE LOOKING FOR

1. Minimum of 3 years of experience in benefits or related industries; experience with insurance carriers or Third Party Administrators is an asset.
2. University degree or college diploma in business, Computer Science, or a related discipline.
3. GBA designation is considered an asset.
4. Understanding of group benefits administration, claims processes, and contracts.
5. Willingness to expand skills and learn.
6. Analytical mindset with experience in reviewing complex data and defining business solutions.
7. Knowledge of requirements management techniques including business processes, use cases, and testing.
8. Experience with Agile methodologies and digital/web application projects.
9. Proficiency in SQL (Oracle, PL/SQL) is an asset.
10. Experience in peer mentoring and knowledge transfer.
11. Exceptional customer service and ability to meet objectives independently and in teams.
12. Strong documentation skills and proficiency in Microsoft Office suite.
13. Ability to work independently and as part of a team, with excellent problem-solving skills.
14. Highly organized, able to handle multiple initiatives in a fast-paced environment.

THE CULTURE

We believe a career should be meaningful. Our culture values every voice, challenges the status quo, and empowers our employees to be their best. We foster growth, inclusivity, and purpose, aiming to support our communities and create better health for all.

We support diversity, equity, and inclusion, and encourage applications from all backgrounds. Accommodations are available upon request.

Providing personal information for application purposes is voluntary and confidential, with data stored securely and used only for assessment and statistical purposes.

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