Program Specialist

Bell Canada; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading telecommunications company in Toronto is looking for a Marketing Manager to support a strategic project focused on enhancing customer experience. The ideal candidate will have a strong background in marketing and project management, excellent communication skills, and the ability to work collaboratively across teams. This is a full-time role with a focus on maximizing project ROI, conducting market research, and delivering presentations to senior leadership.

Benefits

Comprehensive compensation package

Medical, dental, and vision benefits

35% discount on services

Qualifications

• Strong analytical skills to interpret data.
• Expertise in delivering executive presentations.
• Tenacious self-starter skilled at stakeholder engagement.

Responsibilities

• Manage performance and risk profile for strategic projects.
• Identify opportunities for customer experience enhancements.
• Conduct market research to inform marketing strategies.

Skills

Analytical skills

Project management

Executive communication

Problem-solving

Stakeholder engagement

Education

Bachelor's degree in marketing or business administration

Tools

Office applications (Outlook, Word, Excel, PowerPoint)

Agile tools (Confluence, Jira, Miro)

Job description

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At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be part of the team that drives the achievement of our strategic objectives. You’ll work collaboratively with a team of professionals, managing the performance and risk profile of Bell, balancing the needs of customers, investors and team members with long-term business success.

Summary

The Small Business Marketing team seeks a highly skilled and experienced manager to support a strategic, high profile transformational project focused on driving customer experience. The ideal candidate will possess a strong background in marketing, project management, and executive-level communication, ensuring seamless execution and impactful results. This individual will play a crucial part in shaping the marketing landscape and contributing significantly to organizational success.

Key Responsibilities

• Spearhead the planning, execution, and monitoring of strategic project, ensuring alignment with overall business objectives and maximizing return on investment.
• Use analytic skills to identify new opportunities for selling, channel expansion, customer experience and process improvements.
• Collaborate effectively with cross-functional teams, including marketing, sales, product management, Business Intelligence and customer service, to ensure seamless integration of marketing efforts.
• Develop and deliver compelling executive presentations, effectively communicating project status, insights, and recommendations to senior leadership.
• Ensure we’re meeting project timelines, budgets, and resources, ensuring projects are completed on time, within budget, and to the highest quality standards.
• Conduct market research and competitive analysis to identify opportunities for growth and innovation in marketing strategies (digital).

Critical Qualifications

Possession of a bachelor's degree in marketing, business administration, or experience in a related field is required for consideration.

Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.

Expertise in building and delivering impactful executive presentations, communicating complex information clearly and concisely to senior leadership.

Adept at problem-solving using analytics for strategic recommendations.

Tenacious, self-starter. Skilled at stakeholder engagement, problem-solving, and motivating virtual teams.

Connect with experts / colleagues, seek customer voice, and propose better solutions.

Thrives in fast-paced environments; proactively identifies opportunities, challenges, addresses roadblocks.

Proven record leveraging cross-functional resources to lead initiatives or develop technical solutions.

Preferred Qualifications

Knowledge of Small Business customer operations, products and channels an asset

Excellent project management and change management skills

Involved in large-scale transformational projects and operations as an analyst / developer / project manager.

Fully versed in all office applications (Outlook, Word, Excel, PowerPoint)

Knowledge in Agile tools (i.e. Confluence, Jira, Miro)

PMP, PRINCE2 or Agile certification is an asset

Familiarity with internal Bell platforms and stakeholders

MBA considered a strong asset

Adequate knowledge of French is required for positions in Quebec.

Additional Information :

Position Type : Management

Job Status : Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.

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