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Occupons Quebec
Remote Customer Service Representative (Prince Edward Island)
Job summary
A prominent BPO provider in Canada is seeking a Customer Service representative. This role offers hourly pay plus bonuses, comprehensive benefits including medical and dental coverage, and work-from-home flexibility. Candidates should have strong communication skills, a high school diploma, and the ability to type quickly. This position provides opportunities for career advancement and a fun work environment with daily contests and prizes.
Benefits
Qualifications
- Must be at least 18 years of age.
- Excellent organizational, written, and verbal communication skills.
- Ability to multi-task and maintain focus in a fast-paced setting.
Responsibilities
- Listen to customers to understand their needs and resolve issues effectively.
- Utilize systems and technology for account management tasks.
- Identify sales opportunities and promote products.
Skills
Education
Tools
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Hourly pay plus bonus incentives
- Comprehensive benefits including medical, dental, and vision coverage
- Paid time off and paid training provided
- Opportunities for career advancement and personal growth within the company
- Work-from-home flexibility with a casual dress code
- Engage in daily contests and win prizes, enhancing a fun work environment
What to Expect (Job Responsibilities):
- Listen to customers to understand their needs and resolve issues effectively
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply skills to promote products
- Escalate customer dissatisfaction to the managerial team when necessary
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be at least 18 years of age
- High school diploma or equivalent
- Excellent organizational, written, and verbal communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Experience in a customer service or sales environment
- Strong aptitude for conflict resolution and negotiation
- Proven ability to multi-task and maintain focus in a fast-paced setting
- Demonstrated reliability and punctuality in attendance
- Experience working in a team-oriented environment
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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