Jobs in Waterloo, United States

Candidates for this position may be based in Boston or Toronto, and will be expected to comply with their team's hybrid work schedule requirements.

Who We Are

We’re the Experience Design team at Wayfair, and we’re tackling exciting challenges that are reshaping how people discover, find, purchase, and have goods delivered to their homes. We’re a diverse, multidisciplinary team of world-class designers who are hard at work transforming the experience of shopping for your home. Our design practice is collaborative, data-driven, and fast-paced.

Our Customer Experiences team is where the core shopping experience happens. It is our mission to adapt our experience to ensure we’re the very best place to buy every product we sell, for all of our customers in every store and geo. In short, we create a nuance at scale.

What You’ll Do

A strong candidate will relish the opportunity to jump into a highly visible workstream that drives significant impact across our user base of 20MM active monthly customers. You are an empathetic designer, a conversation driver, and skilled in design iterations. Your proficiency in UI design is highly impressive, and your passion for creating visually captivating outputs serves as a driving force behind your work. Furthermore, you prioritize the customer's needs and derive valuable insights and strategies from both quantitative and qualitative data to shape product priorities.

You can expect to:

Utilize design thinking principles to build engaging customer experiences that solve goals with elegant simplicity

Carry out post-re-platforming feature projects to get us closer to our vision state

Help elevate our design system and components

Collaborate with product managers, developers, content designers, user researchers, and other experience designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement

Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work

Deliver compelling presentations, build strong relationships with your peers and stakeholders, share knowledge, and provide feedback on projects and roadmaps.

Use your critical thinking skills, and prioritize work that drives long-term value. You will execute with urgency, learn from failure, and nimbly pivot. The outcomes of your efforts are impactful, measurable results

What You’ll Need

2+ years of professional UX experience.

Championing visual design - You have strong visual skills. You will be key in helping us drive visual design quality in the design department and across the business.

Strong understanding of design processes; specifically in visual and UI. Knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment.

A strong understanding of ecommerce best practices. Previous ecommerce experience is a plus.

The ability to think at a system level, designing solutions that are extensible beyond a single use.

Communication and interpersonal skills: ability to present and articulate ideas, openness to evolve opinions that challenge beliefs respectfully.

Are proficient in industry standard tools in design and collaboration tools like Figma and Miro.

Expertise in producing relevant deliverables, including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, paths to purchase, wireframes, annotations, and prototypes that represent interaction recommendations, etc.

The ability to design and execute usability tests and other user research activities.

Working knowledge of HTML/CSS/JS. Hands-on skills are a plus.

Working knowledge of writing UX copy.

An online portfolio of case studies that demonstrates unfailing advocacy for the user, highlighting: e-commerce design work, mobile design work, analytical decision-making, and strategic thinking.

Candidates for this position may be based in Boston, MA or Toronto, ON and will be expected to comply with their team's hybrid work schedule requirements.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form .

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here .

About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.

Wayfair Inc. is an American e-commerce company that sells furniture and home-goods.

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.