Jobs in Kingston, Canada

Senior Assistant Customer Support from the Company DXC Technology, this latest Senior Assistant Customer Support job vacancy is located in the city Tennessee located in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree. Job Vacancies in this Call Center field have been opened and published up to the specified time.

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

The Customer Service Representative will work second shift and be part of a team in a 24/7/365 Call Center. The representative will be responsible for answering inbound phone calls and emails from Cardholders, Program Administrators, and Client Personnel related to Retail Debit Cards and Commercial Credit Cards to resolve inquiries and disputes. The representative may also work with the web-based tools of MasterCard and Visa to effectively monitor possible fraudulent use of Commercial Credit Cards.

The representative will provide friendly customer satisfaction while leveraging problem identification and conflict management skills to resolve client and customer concerns to retain customer loyalty. Using a case tracking system, the representative will create and resolve customer inquiries and disputes received through phone calls and emails.

The representative will have ability to adhere to schedules, policies, procedures, and the ability to work from home including internet access. Ability to work flexible shifts and overtime, if necessary. Ability to interact with people through problem solving. Meets educational requirements; High school diploma or equivalent with 1 year of continuous Call Center or Financial Services industry work experience. Strong attention to detail. Demonstrated previous Customer Service experience is required.

• Answers telephones and responds to basic customer questions.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming email for multiple clients in accordance with established service level agreements.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

• High school diploma or G.E.D.
• Two or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with computer software, and telephone technology

• Business and analytical problem-solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

• Remote

Compensation at DXC is influenced by an array of factors, including but not limited to experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $52,000.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Keywords: Tennessee jobs

Closed Date: 2025-10-29