Jobs in Cambridge, United States

Desktop Management Analyst Sr

Location: Candidates are required to reside in Puerto Rico. This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule: This position will work a first shift monday thru friday.

The Desktop Management Analyst Sr is responsible for installing, configuring, testing and maintaining systems that automate, measure or manage other standardized processes and tools within Technology and Operations.

• Performs assigned tasks to complete moderate to highly complex customer requests for configuration, testing and/or delivery of desktop software applications and standardized Operating Systems components and patches to production desktops.
• Provides support to IT users of desktop management tools to resolve technical issues of moderate to high complexity and provides 3rd level Helpdesk support for resolution of Sev1/Sev2 outages, based on SME status.
• Interface with software vendors to resolve desktop toolset issues of moderate to high complexity.
• Participates in meeting to advance regional or enterprise desktop configuration initiatives of moderate to high complexity and leads breakout sessions to gather requirements.
• Evaluate and recommend standalone Desktop Management software tools to increase team productivity and reduce cost.
• Represent the team as SME for simple to moderately complex audit requirements, in conjunction with administrative manager.
• Perform level II systems administration of selected desktop management applications.

• Requires a BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 4 years of Information systems related experience with specific background in computer networking, or telecommunications; or any combination of education and experience, which would provide an equivalent background.
• Requires experience with consulting/collaborating with peers and managers from diverse areas and with business partners to develop appropriate technical solutions for the business.

• Technical certification strongly preferred.
• Experience in the following is strongly preferred: Database management, methods and best practices; software, software configuration and/or operating systems.
• A+ certification preferred.
• Customer service oriented strongly preferred.
• IT Service Management ticketing system experience strongly preferred.
• Bilingual (English/Spanish) is strongly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.