Service Delivery Associate Telco (Transition from QA / TL)

Gear Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is looking for a Service Delivery Associate to facilitate project coordination in Telco operations. Candidates with a background in QA or Team Lead roles will find this position a suitable career transition. You will manage service delivery processes, ensuring effective communication among teams and clients. Applicants should have a relevant bachelor's degree and strong organizational skills. This role promises a supportive environment with clear growth potential.

Benefits

Hands-on exposure to delivery workflows

Collaborative work environment

Clear growth opportunities

Qualifications

• Experience in Telco AU accounts (QA, Trainer, Team Lead, Service Delivery).
• Good understanding of service delivery workflow.
• Organized and detail-oriented.

Responsibilities

• Manage telecommunications service delivery from order initiation to completion.
• Use tools like Monday.com for project tracking.
• Maintain data accuracy in Zoho CRM.

Skills

Telco operations QA

Team Lead experience

Customer Service skills

Project Management

Strong communication

Education

Bachelor's degree in Project Management or Telecommunications

Tools

Monday.com

Zoho CRM

Halo PSA

Job description

Service Delivery Associate Telco (Transition from QA / TL)

Job Openings Service Delivery Associate Telco (Transition from QA / TL)

About the job Service Delivery Associate Telco (Transition from QA / TL)

Job Summary

If you have experience in Telco operations QA, Team Lead, or Customer Service and are ready to move into a coordination-focused role, this position offers a natural career transition into Service Delivery / Project Coordination within the Australian Telco market.

You will be responsible for coordinating service requests, tracking delivery progress, and ensuring smooth communication between internal teams, vendors, and clients to deliver exceptional service outcomes.

Responsibilities

• Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
• Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.
• Manage project communications and documentation using Halo PSA and other internal systems.
• Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
• Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams
• Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
• Prepare and distribute project status updates, reports, and meeting summaries
• Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
• Support administrative duties including scheduling, documentation control, and stakeholder follow-ups

Requirements

• Experience in Telco AU accounts (QA, Trainer, Team Lead, Service Delivery, or Operations).
• Good understanding of service delivery workflow.
• Strong communication skills for dealing with internal teams, vendors, and clients.
• Organized, detail-oriented, and comfortable working with timelines and compliance.
• Familiarity with project tools (Monday.com, Zoho CRM, PSA tools) is a plus, but training will be provided.
• Bachelors degree in Project Management, Telecommunications, Business, or a related field.

Why You'll Love This Role

• Step into a career path from operational QA/TL roles to Project Coordination.
• Hands-on exposure to end-to-end delivery workflows for AU Telco clients.
• Collaborative, supportive environment with clear growth opportunities.