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Bilingual Customer Service Representative
Job summary
A customer experience solutions provider in Canada is seeking a customer service representative to provide exceptional support to vehicle owners. This role requires strong bilingual communication skills in French and English, along with at least six months of relevant experience. Enjoy the benefit of working from home with a salary of $16.10/hour plus a bilingual premium, comprehensive benefits, and no weekends.
Benefits
Qualifications
- Must reside in Canada.
- Must be at least 18 years of age.
- Minimum of six months of working experience in the customer service field.
- Flexibility to work various shifts as needed.
Responsibilities
- Provide exceptional customer service regarding warranty coverage, repairs, and dealership issues.
- Address customer concerns and provide effective solutions.
- Listen to customer complaints and navigate systems efficiently.
- Maintain a professional presence during training and production.
Skills
Education
Tools
Employer Industry: Customer Experience Solutions
- Salary of $16.10/hour with a $2.00 bilingual premium
- No weekends! Work Monday to Friday between 8:30 AM to 6:30 PM ET
- Enjoy the benefits of working from home and saving time and money
- Comprehensive benefits including medical, dental, life and vision insurance, and paid vacation time
- Hands‑on paid virtual training and ongoing job‑specific training
- Join a supportive community focused on engagement and recognition
- Provide exceptional customer service to vehicle owners regarding warranty coverage, repairs, and dealership issues
- Address customer concerns calmly and provide effective solutions to enhance their experience
- Listen to customer complaints seriously to reduce their stress
- Navigate multiple systems to assist customers efficiently
- Maintain a professional presence during training and production via webcam
- Must reside in Canada
- Must be at least 18 years of age
- High school diploma or equivalent
- Minimum of six months of working experience in the customer service field
- Flexibility to work various shifts as needed
- Strong verbal and written communication skills in both French and English
- Proficient in MS Office 365, MS TEAMS, and a Microsoft Windows environment
- Strong problem‑solving, empathy, adaptability, and reliability skills
#CustomerExperience #RemoteWork #BilingualOpportunity #CareerGrowth #SupportiveEnvironment
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.