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Front Desk Concierge: Mountain Resort with Rich Perks
Job summary
A renowned lodging company in Kananaskis is seeking a Front Desk Agent to deliver exceptional guest experiences at the Black Diamond Club. The successful candidate will manage check-ins and check-outs, maintain guest relations, and coordinate with various departments within the resort. Previous experience in a hotel front office and proficiency with OPERA software are essential. This role offers an opportunity to work in a stunning natural setting and enjoy numerous employee perks.
Benefits
Qualifications
- Previous hotel front office experience is required.
- Must have a valid Alberta ProServe certificate.
- Must work well under pressure in a fast-paced environment.
Responsibilities
- Handle the check-in and check-out process for guests.
- Provide attentive service and build personal connections with guests.
- Proactively seek and respond to guest feedback and complaints.
- Coordinate with other departments to meet guest needs.
- Maintain cleanliness and organization in the lounge and front desk area.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.