Front Desk Concierge: Mountain Resort with Rich Perks

Pomeroy Lodging; Kananaskis Village; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned lodging company in Kananaskis is seeking a Front Desk Agent to deliver exceptional guest experiences at the Black Diamond Club. The successful candidate will manage check-ins and check-outs, maintain guest relations, and coordinate with various departments within the resort. Previous experience in a hotel front office and proficiency with OPERA software are essential. This role offers an opportunity to work in a stunning natural setting and enjoy numerous employee perks.

Benefits

Discounted Marriott rates

Food and Beverage discounts

Growth and development opportunities

Onsite staff accommodations

One meal per day in the employee cafeteria

Health and Wellness benefits

Kananaskis Parks Pass

Qualifications

• Previous hotel front office experience is required.
• Must have a valid Alberta ProServe certificate.
• Must work well under pressure in a fast-paced environment.

Responsibilities

• Handle the check-in and check-out process for guests.
• Provide attentive service and build personal connections with guests.
• Proactively seek and respond to guest feedback and complaints.
• Coordinate with other departments to meet guest needs.
• Maintain cleanliness and organization in the lounge and front desk area.

Skills

Experience with OPERA

Excellent organizational skills

Customer service orientation

Flexible work availability

Education

Degree or Diploma in Hospitality

Tools

OPERA

POS systems

Excel

Outlook

Job description

A renowned lodging company in Kananaskis is seeking a Front Desk Agent to deliver exceptional guest experiences at the Black Diamond Club. The successful candidate will manage check-ins and check-outs, maintain guest relations, and coordinate with various departments within the resort. Previous experience in a hotel front office and proficiency with OPERA software are essential. This role offers an opportunity to work in a stunning natural setting and enjoy numerous employee perks.