Customer Care Representative jobs in France
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Launch your career growth with Staples stores.
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(CAN) Customer Service Manager
Job summary
A retail giant is looking for a Customer Service Manager in Edmonton to coordinate front end operations, ensuring exceptional customer service and compliance with company standards. Ideal candidates are 16 or older and will oversee associates, handle customer concerns, and promote company programs. The position offers a starting pay rate of $16.95, which may vary based on experience. Join a dynamic team committed to providing a positive shopping experience.
Qualifications
- Age - 16 or older.
Responsibilities
- Ensure safe work processes and emergency procedures are followed.
- Handle customer and associate concerns.
- Monitor all front end associates and coordinate breaks.
- Provide training to associates on systems and company procedures.
- Oversee purchase, return and exchange transactions.
- Ensure all EAS systems are functioning to standard.
- Prepare registers for opening and closing daily.
- Oversee and promote all company sponsor programs.
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!
- Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
- Handles customer and Associate concerns and provide guidance as required.
- Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
- Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
- Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
- Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
- Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
- Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
The minimum rate of pay for this position starts from $16.95. Rate of pay will be determined based on relevant experience.
Le taux horaire minimum pour ce poste débute à 16.95 $. Le taux horaire sera déterminé en fonction de l’expérience pertinente.
- Age - 16 or older
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
5004 98 Ave Nw, Edmonton, AB T6A 0A1, Canada
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.