Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking bilingual candidates fluent in French and English for remote customer support roles. The position requires at least 1 year of customer service experience and offers a salary up to $25/hour with bonuses. The company promotes from within, ensuring career advancement opportunities. Applicants must be capable of working in a quiet environment and possess strong computer skills. Comprehensive benefits include medical, dental, and vision insurance, along with paid training.

Benefits

Comprehensive benefits

Paid training

Employee referral bonuses

Qualifications

• Must speak fluent French and English.
• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity

Salary up to $25/hour, with performance-based incentives.

Opportunity for career advancement with 80% of managers promoted from within.

Work remotely from a distraction-free environment.

Comprehensive benefits including medical, dental, and vision insurance.

Paid training and lucrative employee referral bonuses.

Inclusive company culture with networking opportunities and wellness programs.

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a positive attitude.

What is Required (Qualifications)

• Must speak fluent French and English.
• At least 1 year of customer service experience.
• High school diploma or GED.
• Ability to work in a quiet, distraction-free home environment.
• Strong computer navigation skills and knowledge of PC.

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies.
• Proficiency in fast-paced multitasking.
• Experience in a remote work setting.

Legal Statements

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.