Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking bilingual individuals fluent in French and English for an exciting remote customer support opportunity. Ideal candidates will possess at least one year of customer service experience and a high school diploma or GED. Responsibilities include assisting customers with technical issues and offering additional services. This position offers a flexible work-from-home arrangement, competitive salary, and a comprehensive benefits package.

Benefits

Salary up to $20.90/hr

Performance-based incentives

Comprehensive benefits package

Flexible work-from-home arrangement

Access to DailyPay

Qualifications

• Must be fluent in both French and English.
• At least one year of customer service experience.
• Open availability for shifts.
• A quiet, distraction-free work environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $20.90/hr, with performance-based incentives
• Flexible work-from-home arrangement
• Opportunities for career advancement and personal development, with 80% of managers promoted from within
• Comprehensive benefits package including medical, dental, and vision insurance, and paid time off
• Access to DailyPay for early pay options
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in both French and English
• At least one year of customer service experience
• Open availability for shifts
• High school diploma or GED
• A quiet, distraction-free work environment at home

How to Stand Out (Preferred Qualifications)

• Strong computer navigation skills and general PC knowledge
• Eagerness to learn new technologies
• Proficiency in fast-paced multi-tasking
• Access to a desktop or laptop for completing computer and internet testing

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