Computer Technician jobs in Canada

Location: Lacombe, Alberta (597 Prentiss Road, AB T4L 2N4)

Contract Duration: 12+ months

Work Schedule: Monday to Friday, onsite, with rotating 24/7 on-call responsibilities

The primary role of the Desktop Support Analyst is to provide on-site or virtual technical support services for clients and employees in business environments. Responsibilities include:

1. Providing hands-on hardware support, such as connecting computers to the wired network.
2. Installing software, updates, and upgrades on computers and workstations.
3. Configuring new computers, reconfiguring and repurposing older machines, and setting up workstations for new employees.
4. Providing Help Desk support via phone, chat, remote desktop, and in person.

• Diagnose and resolve application software and operating system issues, determining the source and priority of problems.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, and telecommunications equipment.
• Install and support hardware and software for PCs, laptops, tablets, and mobile devices, with certifications from CompTIA, Microsoft, or HDI being advantageous.
• Develop alternative methods to complete tasks, correct user errors, and resolve system issues to improve team performance.
• Participate in hardware and software reviews, making purchase recommendations.
• Maintain software inventory, manage licensing, and establish upgrade policies and procedures.
• Coordinate with vendors to ensure timely delivery and installation of new equipment.
• Analyze and recommend hardware and software standardization strategies.
• Ensure seamless integration of desktop computers with various systems, including validation, file, email, conferencing, application, and administrative servers.
• Document procedures, standards, configurations, and installation instructions.

Note: This role involves a rotating schedule for 24x7 on-call support.

We offer a competitive compensation package, including comprehensive benefits covering healthcare, statutory holidays, and vacation pay.

I look forward to discussing how this opportunity aligns with your professional goals and scheduling a call to explore further.