Bilingual à United States

We are hiring an in-house bilingual content claims specialist to join our team remotely in Canada.

The position location is flexible, and we can offer in-office, hybrid, or fully remote working arrangements.

Candidates in Quebec must have some AMF courses completed. In Ontario, at least 4 CIP courses completed.

Location: Montreal, Quebec

Experience: 3-6 years in Claims - Insurance Industry

• Strong communication skills.
• Willingness to learn and continuously improve.
• Ability to provide an adequate workspace, free of noise.
• Ability to adapt to change and new technology.
• High-speed internet service is required.
• Effective communication skills in both French and English, verbally and in writing.
• Secondary School diploma; experience in property claims industry is a plus.
• Company equipment will be provided; employees are responsible for care and maintenance.

• Handle content claims, primarily focusing on fair market assessments and valuations for policyholders’/claimants’ total loss personal contents caused by theft, water, fire, etc.
• Record all daily claims handling activities and fulfill administrative duties from home-based offices.
• Process claims accurately and timely using professional methodologies and the exclaim platform.

• Record time spent on each claim daily.
• Promote the company’s brand and reputation professionally.
• Meet performance and productivity standards.
• Maintain a high-speed internet connection and proper home office setup.
• Ensure timely and quality claim processing.
• Research and price contents based on inventories, forms, and contractor lists.
• Perform additional claims-related tasks as directed.
• Submit reports and close claims within performance cycle times.
• Communicate effectively with all stakeholders.
• Maintain a 40-hour workweek as required.
• Document claim notes accurately in the claims system.
• Research and price higher-valued contents using various sources.