Customer Service Representatives

Millennium 1 Solutions; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

Millennium 1 Solutions recherche un représentant du service à la clientèle désireux de fournir un service exceptionnel à chaque interaction. Ce rôle crucial implique d'aider les clients avec compassion, tout en maintenant une approche professionnelle et empathique. Les candidats doivent être prêts à travailler dans un environnement dynamique, avec un engagement envers une communication efficace et une satisfaction client optimale.

Benefits

Programme d'aide aux employés

Formation rémunérée

Évolution de carrière

Vacances payées

Primes de performance

Qualifications

• Expérience préalable en service à la clientèle.
• Bilingue (Français un atout).
• Forte capacité de communication écrite et orale.

Responsibilities

• Évaluer et répondre aux besoins des clients avec précision.
• Répondre à des demandes complexes de manière informée et responsable.
• Maintenir la confidentialité et adhérer aux directives de service.

Skills

Communication orale

Capacité à résoudre des plaintes

Service à la clientèle

Empathie

Attitude positive

Job description

We offer a premium benefits package that includes medical, dental, vision, disability, an Employee Assistance Program and retirement savings with a company match. In addition to our excellent benefits, you will be eligible for paid vacation, extensive paid training, career progression, performance bonuses and much more!

If you are looking to jump-start your career and join a leading company, then Millennium1 Solutions is the place to be!

Position Overview:

As a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience in an
• English; Bilingual (French) an asset
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work all required shifts.

Our people, practices and partnerships set us apart from the rest. Not only are we great at what we do, we have fun doing it!

Millennium1 Solutions is an equal opportunity employer and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

START DATE:

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